Maven Clinic · 1 day ago
Care Advocate (Japanese Fluency)
United States
Contract
Remote
Entry Level
$55K/yr - $65K/yr
1+ years expMaven Clinic is the world's largest virtual clinic for women and families, aiming to improve healthcare outcomes. They are seeking a Care Advocate who is fluent in Japanese to provide world-class care, assist members in navigating digital care, and deliver exceptional customer service.
FamilyHealth CaremHealthWomen's
No H1B
Responsibilities
Prioritizing tasks and managing a schedule of meeting a high volume of members to conduct introductory video appointments
Upholding our value of moving fast by answering and assisting with questions about our product and providing personalized recommendations for supporting member needs
Demonstrating our value of 'walking through walls' to deliver an exceptional customer service experience to our members and escalating concerns or questions appropriately
Navigating members’ networks to ensure access to care, and investigating available support
Coordinating with other team members when needed to provide immediate access to care and provide follow up, closing the loop with the member
Providing education and resources related to program needs
Collaborating with cross-functional partners and team members of our Care Delivery, Customer Support, Provider group and Product teams
Executing on tasks to ensure optimal member experience and taking responsibility for closing the loop on outstanding items
Participating in cross functional projects and collaborating with other departments where needed
Identifying referral needs and collaborating with Maven providers
Providing education on local healthcare systems and create in-person resource lists to help members navigate in-person care
Acts as a resource for our members and team on local APAC region and healthcare system
Anticipating and addressing member’s social determinants of health needs
Any other duties as assigned
Qualification
Required
Fluency in English and Japanese, both verbal and written
A background in allied health, human services, or healthcare
1-2+ years of direct patient care experience or digital health
Problem-solving skills to help find creative solutions to customer needs, including working in a remote/startup environment
Ability to remain flexible with changes and have a growth mindset
Ability to communicate with patients empathetically in writing and verbally, and passionate about creating a positive member experience with optimal outcomes
Experience achieving KPIs relevant to engagement, satisfaction and productivity
Proficiency in navigating new technologies and systems as part of working on a remote team
Preferred
Fluence in healthcare terminology, both in English and Japanese
Experience in family planning and maternal-child health areas/others such as pregnancy, postpartum, options counseling, menopause, adoption, surrogacy
Comfort with technology tools like Google suite, CRM platforms, EHRs, and Zendesk
Certification or licensure in a healthcare related field
Benefits
Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
Whole-self care through wellness partnerships
Hybrid work, in office meals, and work together days
16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
Annual professional development stipend and access to a personal career coach through Maven for Mavens
401K matching for US-based employees, with immediate vesting
Company
Maven Clinic
Maven is a digital health platform that works with health plans and employers to offer virtual services for women’s and family health.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$417.1MKey Investors
StepStone GroupGeneral CatalystIcon Ventures
2024-10-08Series F· $125M
2022-11-14Series E· $90M
2021-08-17Series D· $110M
Leadership Team
Kate Ryder
Founder & CEO
Julia Marley-Rappoport
VP, Strategic Finance
Recent News
Company data provided by crunchbase