Acrisure Cyber Services · 8 hours ago
Deployment Engineer
New York, NY
Full-time
Onsite
Mid, Senior Level
$95K/yr - $110K/yr
5+ years expAcrisure Cyber Services is a full-service technology partner that helps businesses attain greater success through strategic alignment of business objectives and technology. The Deployment Engineer role involves providing onsite and remote support for client hardware and applications, ensuring customer satisfaction through effective problem-solving and project management.
OutsourcingSmall and Medium Businesses
Responsibilities
Perform assigned onsite and (sometimes) remote work for the Projects Team
Document in our ticketing system all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution within our ticketing system and where appropriate our knowledgebase system
Identify and learn appropriate software and hardware used and supported by the organization
Perform remote and onsite fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
Perform post-resolution follow-ups to help requests
Diagnose and resolve both emergency and chronic problems related to availability, security, performance, connectivity, and overall functionality
Network detection, diagnosis, and assessment, monitor, document, and resolve issues in a timely manner
Field incoming escalated requests from end users via both telephone and e-mail in a courteous manner
Qualification
Required
At least 5 years of experience of increasing levels of technical knowledge and exposure to the following technologies: desktop support and troubleshooting, networking, routing, active directory, and disaster recovery
Focus on customer service - We are passionate about going above and beyond to provide our customers with excellent service. We expect you to be of the same mindset
Demonstrated history of job stability – We invest a lot in our employees. We are looking for candidates who want a career, not a short-term gig
Accountability – You are reliable and take responsibility for the tasks assigned to you
Excellent written and oral communication skills
On occasion, we do require work outside of our standard business hours to accommodate client needs
TCP/IP networking stack, switches, routers and firewalls
Peripheral devices, including network printers, scanners, etc
Anti-Virus and malware protection solutions
Microsoft Office 365
Windows Server 2008/2012/2016
Cloud computing infrastructure
Strong troubleshooting skills
Excellent communication skills, both written and verbal
Ability to assume responsibility and ownership for work performed
Complete command of English language both written and conversational
ConnectWise Manage
Preferred
ConnectWise Automate and Control
Technical Certifications
Auvik
ESET or Sentinel One Security Management Console
Cisco Meraki devices and alerts
IT Glue
Benefits
Multiple medical plan options, including PPO and HSA-compatible plans
Dental and vision coverage
Employer-paid basic life and disability insurance
401(k) retirement plan
Flexible spending and health savings account options
Paid time off, holidays, and additional leave programs
Access to wellness resources, support programs, and employee discounts
Company
Acrisure Cyber Services
Acrisure Cyber Services is a peerless technology partner to businesses who want to take their IT and cybersecurity in the right direction.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-11-09Acquired
Leadership Team
Christian Ugolini
Founding Partner
Company data provided by crunchbase