University of Tennessee, Knoxville · 1 day ago
Operations & Retention Communications Coordinator - Office of Enrollment Management Communications - UTK
Knoxville, TN
Full-time
Hybrid
Entry Level
1+ years expThe University of Tennessee, Knoxville is seeking an Operations & Retention Communications Coordinator to enhance the accessibility of higher education and improve student recruitment and graduation. This role involves translating complex information into clear, student-focused messaging and supporting a consistent communication approach to enhance the student experience during critical academic processes.
Higher Education
Responsibilities
This is an on-campus position with some hybrid/remote work schedule flexibility
The Operations & Retention Communications Coordinator reports to the Assistant Director of Enrollment Operations & Retention Communications and serves as a key communications liaison for the University Registrar, University Bursar, Office of Financial Aid & Scholarships, Center for Financial Wellness, and One Stop Student Services
The coordinator translates complex academic, billing, and financial aid information into clear, student-focused messaging across email, SMS, web, print, and automated channels
This role supports a consistent, student-centered communication approach that helps students understand requirements, take needed action, and feel confident navigating academic and financial processes
The coordinator contributes directly to improving the student experience at major points in the academic cycle, including registration, billing, aid awarding and verification, deadlines, graduation, and term transitions
The ideal candidate is an adaptable communicator who is comfortable working with technology platforms, managing multiple projects, and collaborating with campus partners
Qualification
Required
Bachelor's degree- Communications, marketing, journalism, English, public relations, information sciences, business, or a related field
1+ years of full-time professional or internship experience related to duties and responsibilities
Must have excellent writing, grammar, proofreading, and creative skills
Possess strong self-discipline and motivation
Knowledge and understanding of MAC operating systems, Microsoft Office Suite
Ability to lead and manage projects
Must demonstrate problem-solving, strategic thinking, critical thinking, and time prioritization skills
Ability to prioritize and manage multiple work responsibilities in time-sensitive situations
Ability to exercise good judgment and handle diverse and difficult situations with confidence, motivation, and flexibility
Ability to effectively communicate with stakeholders at various levels and a variety of backgrounds
Possess and demonstrate a personal commitment to excellence and efficiency, and a passion to serve future and current Volunteers of all ages and backgrounds
Preferred
Master's degree- Communications, marketing, journalism, English, public relations, information sciences, business, or a related field
Experience working with multiple priorities, fast moving projects, and tight deadlines
Background in communications or related creative experience
Basic understanding and ability to work with html coding
Experience with print and digital communication
Experience with Slate or other CRM systems, Banner, Asana project management system
Knowledge of CRM systems
Asana project management or similar platform experience
Understanding of higher education priorities, processes, and workflow
WordPress experience
Knowledge and experience with social media platforms such as Instagram, Facebook, Twitter, Tik Tok, etc
Benefits
Generous paid leave , accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days
Flexible work arrangements, offering a hybrid schedule to most team members
Education benefits for employees and their dependents at UT System campuses
Retirement and deferred compensation plans, including 401(k), 403(b), etc.
Comprehensive medical, dental, and vision insurance plans
Employee discounts to attractions, services, and goods
Company
University of Tennessee, Knoxville
As the state’s land grant, research-intensive institution, the University of Tennessee, Knoxville, is a university that leads.
10001+ employees
H1B Sponsorship
University of Tennessee, Knoxville has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (143)
2024 (100)
2023 (100)
2022 (83)
2021 (77)
2020 (108)
Funding
Current Stage
Late StageLeadership Team
Bruce Behn
Dean and CEO, Digital Learning
Mark Savage
Chief Technology Officer, Digital Learning at UT
Recent News
Perishable News
2023-10-04
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