A-Line Staffing Solutions · 23 hours ago
Call Center Agent- Banking
Riverside, RI, US
Full-time
Onsite
Mid Level
$20/hr - $20/hrA-Line Staffing Solutions is seeking an experienced Call Center Agent to join their team in Riverside, RI. In this contract-to-hire role, you will deliver exceptional customer experiences and serve as an escalation point for complex inquiries, requiring strong product knowledge and advanced problem-solving skills.
Human ResourcesInformation Technology
Responsibilities
Deliver consistently positive, professional, and memorable customer experiences
Independently resolve complex customer issues using sound judgment and deep knowledge of internal processes
Serve as an escalation and subject-matter resource for Contact Center representatives and cross-functional teams
Support customers via inbound phone calls and online chat, including technical and digital solutions
Provide “right-fit” guidance across the full suite of products and services to meet customer needs
De-escalate challenging situations using advanced communication and conflict-resolution skills
Identify and communicate cross-sell opportunities that enhance customer satisfaction and retention
Maintain ownership of customer issues through full resolution, escalating when appropriate
Complete all required customer follow-ups accurately and within established timelines
Analyze trends and perform root cause analysis to support continuous improvement initiatives
Act as the “voice of the customer” by sharing insights, feedback, and issues with management
Participate in ongoing and advanced training to expand expertise and support professional growth
Qualification
Required
Prior contact center or customer service experience, preferably in a senior or escalation role
Strong problem-solving, analytical, and decision-making skills
Excellent verbal and written communication skills
Ability to work independently while collaborating effectively with team members and leadership
Comfort supporting customers across multiple channels (phone and chat)
Strong attention to detail and follow-through
Proficiency with computer systems and customer service platforms
Benefits
Contract-to-hire opportunity with long-term career potential
Competitive hourly pay at $19.80 per hour
Collaborative and customer-focused work environment
Opportunity to build advanced customer support and leadership skills
Company
A-Line Staffing Solutions
A-Line Staffing Solutions is a staffing and recruiting company specializing in pharmaceutical, medical, and IT staffing services.
Founded in 2004
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase