Navisync · 1 day ago
Principal Advisor, Patient Support Services
Morristown, NJ
Full-time
Hybrid
Lead/Staff
10+ years expNavisync is currently seeking a Principal Advisor for Patient Support Services Strategy & Analytics. This role is responsible for assisting internal stakeholders and pharmaceutical clients with strategic planning and operational execution for patient support programs, ensuring compliance and quality monitoring, while also managing vendor relationships and enhancing service offerings.
AdvertisingBrand MarketingMarketingTraining
Hiring Manager
Duina A. Llanes, PHR
Responsibilities
Drive operational oversight and execution of patient support services vendor contract performance including quality monitoring and service levels
Create new materials and program websites for field-based employees and HCP office staff
Identify access challenges and develop programs to optimize service offerings and drive patient pull-through
Develop and execute communication plans ensuring clear communication between Navisync and Pharmaceutical Marketing Strategy partners, as well as Account, Sales, and Field Reimbursement teams
Collaborate with cross-functional colleagues to optimize education of service programs and resources for sales and field reimbursement teams
Provide training oversight/execution of Patient Access Specialists, Reimbursement Specialists, and Nurses, focusing on vendor partner staff development
Monitor and measure customer feedback, internal performance data, and market needs to identify and implement service enhancements
Collaborate with Legal, Regulatory, and Compliance partners to ensure compliant development and execution of Patient Support Services initiatives
Support scalable development of launch capabilities, technology, and business processes
Identify opportunities for business development and expanded services within the existing client base
Identify and attend industry meetings/conferences to evaluate industry landscape, trends, and offerings
Follow and assess brand competitor programs as applicable
Qualification
Required
Bachelor's degree in healthcare administration, Life Sciences, Business Administration, or a related field
Minimum of 10 years of experience in patient support services, healthcare program management, or a related field
Strong background in audit readiness, governance, and compliance
Excellent project management and leadership skills, with the ability to manage multiple projects simultaneously
Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels
Familiarity with regulatory requirements and industry standards related to REMS and patient support services
Proven ability to lead, motivate, influence, and coach teams
Strong verbal and written communication skills with the ability to influence and collaborate in a complex environment
Strong communication skills with the ability to clearly convey information to clients, demonstrating strong listening and questioning skills
Strong analytical skills with the ability to approach issues from multiple perspectives and summarize data to draw conclusions
Data and insights driven decision-maker; able to distill large amounts of data
Ability to multitask and prioritize to deliver results within timelines
Strong sense of urgency, personal commitment, and ownership over work
Experience with systems and process improvement and implementation
Curiosity and willingness to challenge the status quo
Preferred
master's degree
Experience with data management, reporting, and digital healthcare tools is an asset
Benefits
Health benefits/perks
Discretionary annual bonus
401(k) plan with 50% match
Opportunities for growth
Company
Navisync
NaviSync is a marketing and advertising company that provides brand marketing, pull-through campaigns, and training platforms.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Greg Condit
President and Partner
Company data provided by crunchbase