Optum · 6 hours ago
Senior Systems Management Analyst - Remote
United States
Full-time
Remote
Mid, Senior Level
$92K/yr - $164K/yr
4+ years expOptum is a company focused on innovating health care, and they are seeking a Senior Systems Management Analyst to lead the Facets support team. This role involves overseeing operations, ensuring system health, and providing operational support for Facets systems.
EducationHealth CareMedicalPharmaceutical
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Oversee Facets support operations and coordinate team activities
Lead onboarding and training for support team members on jobs, dependencies, and environment setup
Manage escalations and interface with development and infrastructure teams
Ensure monitoring and alerting systems (Hangfire, App Insights) are optimized
Provide advanced troubleshooting for SQL, APIs, and cloud resources
Drive continuous improvement in support processes and documentation
Communicate status and issues to leadership and stakeholders
Qualification
Required
4+ years of experience with facets configurations and operational workflows
4+ years of experience with SQL/SQL Server for data validation and troubleshooting
4+ years of experience with job scheduling and monitoring tools (Hangfire, SSIS)
3+ years of experience with cloud technologies (Azure Blob storage)
3+ years of experience troubleshooting web services/APIs (requests, responses, authentication)
2+ years of experience managing on-call rotations and ensuring proactive issue resolution
If you are offered this position, you will be required to provide extensive personal information to obtain and maintain a suitability or determination of eligibility for a Confidential/Secret or Top Secret security clearance as a condition of your employment
United States Citizenship
Preferred
Bachelor's degree in Information Technology, Computer Engineering or related field
2+ years of experience leading Facets support in production and pre-production environments
2+ years of experience with SSIS package development and advanced scheduling strategies
2+ years of experience with Azure DevOps, CI/CD pipelines, and work item tracking
2+ years of experience with scripting/automation (PowerShell, Python) for operational tasks
2+ years of experience with healthcare payer domain concepts (claims, eligibility, EDI)
2+ years of experience managing ITSM processes (Incident, Problem, Change) and on-call rotations
2+ years of experience with API monitoring and distributed tracing patterns
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
Optum
Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Daniel Castillo
Chief Executive Officer, Optum Care Delivery
J
Jay Green
Chief Financial Officer
Recent News
2025-11-29
2025-11-19
2025-11-07
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