Johns Hopkins Hospital · 3 hours ago
LIFELINE COMMUNICATIONS CENTER MANAGER
DC-Baltimore Area
Full-time
Onsite
Senior Level
$31.96/hr - $55.95/hr
5+ years expJohns Hopkins Hospital is a fantastic global healthcare organization. The Lifeline Communications Center Manager is responsible for coordinating and directing the operational components of the Lifeline Communications Center, ensuring alignment with the organization's strategic goals.
Hospital & Health Care
Responsibilities
Coordinate, organize, evaluate, and direct the operational components of the Johns Hopkins Lifeline Communications Center (HopComm)
Evaluate, analyze, and interpret Lifeline operations, ensuring that priorities and operations are aligned with the vision and strategic goals of Johns Hopkins Lifeline
Articulate transport processes, outcomes, and benefits to physicians, hospitals, and customers
Serve as the primary point of contact for internal and external customers, including hospital and department leaders, EMS, and transport agencies
Develop and recommend policies, procedures, or programs to improve or enhance the quality, efficiency, and/or effectiveness of Lifeline operations in collaboration with the Lifeline Leadership Team
Work collaboratively with the leadership team of the Capacity Command Center to optimize transport for both inter-hospital and intra-hospital transfers on the East Baltimore campus
Accountable for department performance twenty-four hours/day by motivating, supervising, and monitoring Lifeline Communications Center staff
Accountable for training new communications personnel in work processes and competencies
Oversight of orientation for new staff to the department
Prepare payroll; develop and post schedules in collaboration with the scheduling committee; monitor attendance; make schedule changes to meet departmental service demands
Monitor/enforce policies and procedures; issue disciplinary actions under the direction of the Director of Operations for Lifeline
Identify, investigate, solve, and report operational issues
Maintain accurate, organized, and current record-keeping
Provide regular and ad hoc data reports, as required
Qualification
Required
Must possess a valid Current Maryland Emergency Medical Technician (EMT-B) or higher
Current Basic Life Support CPR
Bachelor's degree required
Five years full-time (or equivalent) experience as a Medical Dispatcher required
Three years of supervisory experience required
Requires knowledge of Maryland and District of Columbia EMS systems, protocols, standards, and regulations
Requires general knowledge of department and institutional policies, procedures, and guidelines
Requires working knowledge of radio communications, medical dispatch, and fluency in medical terminology
Requires experience with third-party payers and reimbursement procedures
Requires computer knowledge (hardware and software) specific to the use of email, computer-aided dispatch systems, electronic patient care reporting, data analysis reports, and word processing
Ability to satisfy the role of Transport Coordinator
Analytical skills are required to solve problems, recognize trends, and report outcomes
Ability to analyze department operations and manage multiple work priorities
Established interpersonal skills necessary to interface with department personnel, physicians, and hospital staff
Ability to work within a dynamic environment while maintaining professionalism and department customer service standards
Accountable to work in a self-directed fashion to achieve personal, departmental, and organizational goals with minimal immediate oversight
Accountable for training new communications personnel in work processes and competencies
Oversight of orientation for new staff to the department
Accountable for preparing payroll; developing and posting schedules in collaboration with the scheduling committee; monitoring attendance; making schedule changes to meet departmental service demands
Accountable for monitoring/enforcing policies and procedures; issuing disciplinary actions under the direction of the Director of Operations for Lifeline
Accountable for identifying, investigating, solving, and reporting operational issues
Accountable for investigating, involving, and reporting problems to appropriate stakeholders
Accountable for maintaining accurate, organized, and current record-keeping
Accountable for providing regular and ad hoc data reports, as required
Preferred
LEAN Sigma certification preferred
Master's degree preferred
Previous work experience within a hospital-based critical care transport system is preferred
Previous work experience within a hospital-based critical care transport system is preferred
Benefits
Employee and Dependent Tuition Assistance
Career growth and development
Affordable and comprehensive benefits package
Company
Johns Hopkins Hospital
The Johns Hopkins Hospital is a world renowned leader in patient care, serving the greater Baltimore community and patients from all across the globe.
Founded in 1889Baltimore, Maryland, US
10001+ employees
H1B Sponsorship
Johns Hopkins Hospital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (17)
2023 (18)
2022 (16)
2021 (4)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
INVESTOR BUILDER REAL ESTATES AND HOTELS RESORTS AND CLINICS HOSPITALS AND DR MD GINECOLOGIST
CEO
Mac Webster
Co-Founder Johns Hopkins Teen and Children's Council
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