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Confidential · 1 day ago

Call Center Manager

Everett, WA

Full-time

Onsite

Mid, Senior Level

$75K/yr - $85K/yr

Confidential company is seeking a Call Center Manager to lead customer service, dispatch, inside sales, and scheduling operations within a high-volume call center. This role focuses on driving revenue growth, operational excellence, and customer satisfaction while developing strong leaders and partnering with executive leadership to support company-wide goals.

Marketing & Advertising

Responsibilities

Lead daily operations across customer service, dispatch, and install coordination teams

Drive booking rates, conversion performance, and customer experience metrics

Develop and execute operational strategies aligned with growth and revenue targets

Coach and develop supervisors and team leads; manage teams of 15–20+ employees

Oversee workforce planning, reporting, and performance management

Optimize CRM and call center technology, including ServiceTitan

Partner with Field Operations, Sales, Marketing, and HR to ensure seamless service delivery

Serve as escalation point for high-impact customer issues

Qualification

Call center managementPerformance managementLeadership of large teamsServiceTitanMicrosoft OfficeDispatch coordinationCustomer serviceCollaborationReliability

Required

Experience managing a $20M+ call center operation

Background in dispatch, customer service, and install coordination in the trades

Experience in construction or skilled trades

Proven leadership of 15–20+ person teams

Strong reporting and performance management skills

Experience with ServiceTitan and Microsoft Office

Benefits

Medical, dental, vision

401(k) with company match

Collaborative Team Environment with professional development opportunities

Company

Confidential

Silicon Valley, California US, US

51-200 employees

Funding

Current Stage

Growth Stage

Leadership Team

Roshan Syed

Global Talent Partner

Company data provided by crunchbase