Eagle Community Credit Union · 1 week ago
Member Service Center Representative
Foothill Ranch, CA
Full-time
Onsite
New Grad, Entry Level
$24/hr - $25.50/hrEagle Community Credit Union is a financial institution committed to exceptional member service. The Member Service Center Representative serves as the first point of contact for members, addressing inquiries and guiding them through financial products and services.
BankingCreditFinancial ServicesNon Profit
Responsibilities
Promptly and professionally handle inbound calls from our member base
Address member inquiries relating to account details, transactions, and loan specifics
Efficiently resolve any member concerns, seeking supervisory support for complex issues
Introduce and provide information on Eagle Community Credit Union's product suite tailored to member needs
Manage and process account-related requests
Conduct standard financial transactions, including transfers, loan payments, and more
Actively monitor for any suspicious or fraudulent activities, escalating concerns to the appropriate channels
Maintain rigorous record-keeping for all calls and member interactions
Uphold Eagle Community Credit Union's internal procedures and adherence to regulatory standards
Engage in team discussions and training initiatives
Provide constructive feedback to enhance our member-centric approach
Partner with cross-functional teams for member issue resolution when required
Stay abreast of Eagle Community Credit Union's evolving product and service offerings
Participate in upskilling programs to continuously enhance expertise
Qualification
Required
High school diploma or equivalent
Prior experience in a call center or customer service role
Stellar communication skills
Proficient in relevant computer applications
Ability to navigate challenging situations with grace and professionalism
Adept at problem-solving and decision-making
Strong member-centric approach
Strong written and verbal communication skills
Preferred
Bilingual proficiency in Spanish or Vietnamese is highly valued to better serve our diverse membership
Additional qualifications or related coursework is a plus
Experience in a credit union or financial institution is advantageous
Benefits
Medical
Dental
Vision
Life Insurance
Flexible Spending Account
401(k) Matching
Paid Time Off (PTO)
Training Provided
Tuition Reimbursement
Volunteer Time Off
Supplemental Insurance
Employee Discounts
Company
Eagle Community Credit Union
Eagle Community Credit Union provides financial services such as savings, personal loans, credits, investment and deposits.
Founded in 1937
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Rains
Chief Executive Officer
Carol Rosas, MBA
Chief Operating Officer
Company data provided by crunchbase