Infosoft, Inc. · 14 hours ago
IT Support Specialist (Desktop/PCs)
Mishawaka, IN
Contract
Onsite
Mid Level
$30/hr - $30/hr
3+ years expInfosoft, Inc. is seeking an IT Support Specialist for their Healthcare Diagnostics division. The role involves providing daily onsite IT support for PCs, troubleshooting network issues, and supporting various IT devices within the facility.
ConsultingDeliveryHuman ResourcesInformation Technology
Hiring Manager
Riya Singh
Responsibilities
Responsible for daily onsite IT support of PCs (Laptops and Desktops), basic network troubleshooting, and specific warehouse IT device support such as servers, phones, printers, handheld scanners, etc
The candidate will need to be physically able to walk around the large facility on a daily basis for spot checks/rounds and device troubleshooting, and also be able to lift 50lbs with respect to Datacenter servers and switch infrastructure installation and decommission
The candidate will need superior customer service skills and the ability to interact with a wide range of users with varying IT skill levels
Intake and resolution of Level 1/2 IT issues through a shared and remote support follow-the-sun model
Complex IT problem solving and investigation of recurring IT issues
Resolving on-premises IT issues that may arise or be dispatched to your local location
Staying up to date on the latest IT service offerings, ITSM portals, active migration projects, and technical resolutions affecting our user base
Escalating any unresolved issues and/or Major Incidents to the Site Management Infrastructure (SMI) team
You have excellent communication skills (written, verbal), focused on the translation of IT technical resolutions to end-user business language
L1/L2 deep technical problem-solving capability in many facets of Information Technology
Mid-Level Experience with End User Computing, Datacenter Technologies, and Networking
You work effectively in global, multi-cultural teams
Solid professional judgment and ability to escalate unresolved issues to appropriate management in a timely fashion
Win10 / Win11 Client expertise with Office 365 in an Enterprise environment
Network diagnostics, TCP/IP, DHCP reservations, console access, and troubleshooting capability, including VLAN knowledge
Server configuration, iLO setup, vulnerability remediation
Mobile Device troubleshooting and configuration (Android and IOS)
Manufacturing facility devices (label printer, handheld WIFI devices, and instruments)
Intune/Azure AD experience
Identity management, including multifactor authentication setup
PC migration, application installation, and data copy
Service NOW incident and request management
Qualification
Required
Bachelor's degree or equivalent experience required
Minimum of 3-5 years of experience with IT Deskside Support and/or IT Systems Analyst role(s)
Responsible for daily onsite IT support of PCs (Laptops and Desktops), basic network troubleshooting, and specific warehouse IT device support such as servers, phones, printers, handheld scanners, etc
Physically able to walk around the large facility on a daily basis for spot checks/rounds and device troubleshooting
Able to lift 50lbs with respect to Datacenter servers and switch infrastructure installation and decommission
Superior customer service skills and the ability to interact with a wide range of users with varying IT skill levels
Intake and resolution of Level 1/2 IT issues through a shared and remote support follow-the-sun model
Complex IT problem solving and investigation of recurring IT issues
Resolving on-premises IT issues that may arise or be dispatched to your local location
Staying up to date on the latest IT service offerings, ITSM portals, active migration projects, and technical resolutions affecting our user base
Escalating any unresolved issues and/or Major Incidents to the Site Management Infrastructure (SMI) team
Excellent communication skills (written, verbal), focused on the translation of IT technical resolutions to end-user business language
L1/L2 deep technical problem-solving capability in many facets of Information Technology
Mid-Level Experience with End User Computing, Datacenter Technologies, and Networking
Work effectively in global, multi-cultural teams
Solid professional judgment and ability to escalate unresolved issues to appropriate management in a timely fashion
Win10 / Win11 Client expertise with Office 365 in an Enterprise environment
Network diagnostics, TCP/IP, DHCP reservations, console access, and troubleshooting capability, including VLAN knowledge
Server configuration, iLO setup, vulnerability remediation
Mobile Device troubleshooting and configuration (Android and IOS)
Manufacturing facility devices (label printer, handheld WIFI devices, and instruments)
Intune/Azure AD experience
Identity management, including multifactor authentication setup
PC migration, application installation, and data copy
Service NOW incident and request management
Company
Infosoft, Inc.
Infosoft is an HR services company focused on recruiting talent and building teams throughout the US market.
201-500 employees
H1B Sponsorship
Infosoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (37)
2023 (10)
2022 (14)
2021 (19)
2020 (23)
Funding
Current Stage
Growth StageCompany data provided by crunchbase