InfoTrack US · 20 hours ago
Customer Success Manager
San Francisco, CA
Full-time
Hybrid
Entry, Mid Level
$67K/yr - $84K/yr
2+ years expInfoTrack US is seeking an experienced Customer Success Manager to join their team at One Legal. In this role, you will be responsible for driving revenue growth and increasing client retention while building strong customer relationships and collaborating with the sales team.
Information TechnologyLegalLegal TechSoftware
Responsibilities
Serve as the lead point of contact for your assigned accounts, providing exceptional customer service and building strong, long-lasting relationships
Conduct informational product demos and training to identify opportunities to expand product usage and increase customer retention
Collaborate with the sales team to identify and grow opportunities within the client base, utilizing your sales disposition and high activity level
Forecast and track key account metrics, prepare reports on account status, and proactively prevent customer churn
Assist with challenging client requests or issue escalations as needed, demonstrating high impact communication and problem-solving skills
Attend tradeshows organized by the marketing team, representing One Legal and showcasing our solutions to potential clients
This is a hybrid role based in our San Francisco office, with regular in-office presence required three days a week
Qualification
Required
2-3 years as a B2B Account Executive or similar, selling software to professional services buyers
Proven experience in SALES and customer success, account management or relationship sales role, with a track record of achieving sales targets and sustaining client satisfaction
Knowledge of the legal and conveyancing process is a plus, with experience in a similar role or within the legal technology industry preferred
A consistent record of over-achievement versus targets and maintaining a healthy sales pipeline
Good understanding of the consultative sales approach and appreciation of the value of building trust-based relationships with your prospects
You're a confident communicator and skilled presenter. You enjoy delivering live product demonstrations via video conferencing
You're technically adept and experienced with web technologies. Ideally, you've previously worked selling SaaS solutions
Familiarity with the main tools and tactics of selling. You've used a CRM to track and manage your work (ideally Salesforce)
Benefits
Excellent health, dental, and vision plans
401k match
20 days of paid time off
Company
InfoTrack US
InfoTrack US is a legal technology firm that provides a platform with legal data, services, and smart searches.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ed Watts
CEO
Sebastian Mill
Chief Technology Officer
Recent News
2024-02-09
Company data provided by crunchbase