Wellstar Health System · 14 hours ago
IT FS Tech 1
Marietta, GA
Full-time
Onsite
Entry Level
2+ years expWellstar Health System is dedicated to enhancing the health and well-being of every person they serve. The IT Field Support Technician is responsible for the installation, support, and management of hardware and software, as well as providing customer service and troubleshooting assistance to end users.
FitnessHealth Care
Responsibilities
Responsible for installation, support, inventory enhancement and management of networked and non-networked hardware such as desktops, laptops, thin clients, printers, and peripherals
Installation, support, inventory and management of local system applications
Assists in the development of project-specific work plans, task sequencing, and the extent to which tasks can be performed concurrently
Works independently on routine assignments
Strives to improve skill/problem solving abilities
Identifies new products/management or applications to enhance WellStars desktop support environment
Maintains/follows all network and non-networked standards. (i.e. print queue and account creations, security procedures etc.)
Creates training documentation that is user friendly, detailed, and precise
Creates new suggestions/enhancements for WellStar network
Recommends/Implements and maintains all desktop hardware and software management systems. (i.e. Altiris, SCCM, Patch Management etc.)
Evaluates new hardware models and makes recommendations
Maintains/Recommends desktop standards and images. Working with Network Administration and Information Compliance Management on requirements for all areas responsible
Completes of assigned projects on time
Maintains system/applications/software and hardware inventory in the centralized tracking/inventory system
Manages hardware and software inventory spot checks system wide, reporting discrepancies
Creates/Maintains/Implements desktop/peripheral/local office/local application P&Ps
Creates/Maintains WellStars user community print driver delivery mechanism
Maintains clean work environment
Disposes of discarded/un-repairable equipment following WellStars disposal procedures. (Inventory, Safety etc.)
Clearly documents system/application/hardware support issue and resolution in the call tracking system for of all assigned support calls
Completes problem resolution, work orders including critical problems in a timely manner (following SLAs), updating client of status & maintaining work schedules and appointments
Maintains service level agreements and follows up with customers
Provides status reports as requested in a timely manner
Properly documents all work orders and problem calls in tracking system, once assigned, while in work and once completed. A constant chain of documentation for current user status
Escalates problems to the proper person/groups/management in a timely manner
Actively support IT policies, procedures and initiatives
Attends regular departmental and Towne Hall meetings, and promote / exemplify excellent customer service as aligned with WellStars Standards of Gold
Exhibit tact, professionalism, good personal grooming and create a favorable impression to the public and all health system staff through professional dress and good customer service skills
Utilize process management principles
Enhance professional growth and development through education programs, workshops or other educational opportunities that may be presented
Keep abreast of current events
Creates monthly news article events/updates to keep current information available to the WellStar user community with helpful hints
Demonstrates ability to learn/improve troubleshooting skills by actively participating in education programs
Performs additional duties as assigned
Performs other duties as assigned
Complies with all Wellstar Health System policies, standards of work, and code of conduct
Qualification
Required
High School Diploma General or Associates Information Technology-Preferred or Bachelors Computer Science-Preferred
All certifications are required upon hire unless otherwise stated
Minimum 2 years experience preferred in customer service/ / IT Support Preferred
Desktop operating systems, hardware, printers and peripherals, desktop applications (i.e. Microsoft Office products etc.), LAN/WAN Connectivity
Strong communication, presentation, and customer relation skills
The individual must be able to communicate and have good team building skills
Company
Wellstar Health System
The largest health system in Georgia.
10001+ employees
H1B Sponsorship
Wellstar Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (18)
2023 (13)
2022 (14)
2021 (18)
2020 (12)
Funding
Current Stage
Late StageLeadership Team
Candice L. Saunders
President and CEO
Alan Muster
SVP Specialty Division
Recent News
BiometricUpdate.com
2025-10-28
Company data provided by crunchbase