Call Center Sales Manager jobs in United States
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Vyntrix Connect · 2 days ago

Call Center Sales Manager

positionFort Lauderdale, FL
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$75K/yr - $80K/yr
date2+ years exp

Vyntrix Connect is seeking an experienced Call Center Manager to lead daily operations and performance for a team of 20–30 outbound agents. This hands-on leadership role requires a strong understanding of dialer management, agent productivity, and KPI optimization.

Outsourcing/Offshoring

Responsibilities

Manage, coach, and oversee a team of 20–30 outbound call center agents
Oversee daily operations using auto-dialer and predictive dialer systems
Monitor real-time dialer performance, pacing, and agent utilization
Ensure agents meet call volume, quality, compliance, and conversion standards
Lead daily huddles, coaching sessions, and performance reviews
Track KPIs including dials, contacts, conversions, talk time, and attendance
Partner with Account Management and Operations to align campaign goals
Identify performance gaps and implement corrective action plans
Support onboarding, dialer readiness, and ongoing agent training
Maintain a disciplined, high-energy, accountable call floor culture

Qualification

Call center managementDialer systems managementKPI optimizationMicrosoft ExcelLeadership skillsTeam morale managementCommunication skillsProblem-solving skills

Required

2–5 years of call center management experience
Hands-on experience managing outbound teams using dialer systems (predictive, progressive, or power dialers)
Proven experience managing 20+ agents in a performance-based environment
Strong understanding of call center KPIs, reporting, and productivity metrics
Proficiency in Microsoft Excel or Google Sheets
Must be located within commuting distance of Fort Lauderdale, FL and able to work on-site
Strong leadership, communication, and problem-solving skills

Preferred

Experience with CRM-integrated dialers and campaign pacing
Background in outbound sales, reactivation, or retention campaigns
Ability to troubleshoot dialer, pacing, and volume issues in real time
Experience managing multiple campaigns or client programs
Proven ability to drive performance while maintaining team morale

Benefits

Competitive salary
In-office leadership role in Fort Lauderdale, FL
Opportunity to lead and scale high-performing outbound teams
Growth opportunities within a rapidly expanding organization

Company

Vyntrix Connect

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people-size501-1000 employees
web-link
https://vyntrixconnect.com/

Funding

Current Stage
Late Stage
Company data provided by crunchbase