Dixon Group Europe Ltd. Middle East · 1 day ago
I.T. Support Specialist
Quarryville, PA
Full-time
Onsite
Mid Level
3+ years expBuck Company, located in Quarryville, Pennsylvania, is seeking an I.T. Support Specialist to provide on-site technology support. The role involves troubleshooting hardware and software issues, managing network equipment, and collaborating with the core I.T. team to ensure effective I.T. solutions are delivered to the organization.
Wholesale
Responsibilities
Provide comprehensive helpdesk support, including troubleshooting hardware, software, and network issues
Manage and escalate helpdesk tickets as necessary in coordination with the core team
Set up new hires PCs and company iPhones
Conduct a new hire orientation covering IT infrastructure and policies
Work with the core team to ensure the proper Active Directory (AD) permissions are set, perform account unlocks, and reset passwords
Handle all move, add, and change requests for PC hardware, monitors, printers, and phones
Manage PC and other hardware inventory
Ensure all stocked PCs, laptops, and tablets are regularly updated
Manage printer supply inventory and support tickets with third-party vendors
Replace network switches, APs, and UPS batteries in IDF's and desktop units
Run and manage network cabling projects when applicable
Manage the camera system and security access and provide security footage upon request
Collaborate with various vendors to support hardware and software
Understand and manage permissions for the Odyssey business system while helping to resolve user issues
Update applications as new releases are available and inform users of changes
Support a variety of in-house developed applications in coordinating with the core I.T. development team
Qualification
Required
Minimum 3-5 years broad Tier 1 and Tier 2 Helpdesk experience required
Associates degree in Computer Science or CompTIA certificate is preferred but not required
Previous experience in a manufacturing environment and ERP management experience is a plus!
You must be skilled in troubleshooting and supporting a wide range of hardware, including PCs, laptops, and mobile devices like iPhones
The ability to install, configure, and support business-specific software is also crucial
A strong understanding of networking is required to troubleshoot network-related issues, replace switches and APs, and run network cabling
The role also involves Tier 1 management of servers and phone systems
The ability to independently troubleshoot and resolve hardware, software, and network issues is a core behavior
Must be able to clearly communicate at all levels of the company
You must be responsive and helpful when providing support to end-users
Strong organizational skills are needed to manage and maintain inventory of PCs, printers, and other hardware
The job requires you to stay informed about new software releases and inform users of any changes
Benefits
Medical, dental, and vision insurance for you and your family
Bonus programs
401K retirement plan
Training opportunities
Tuition reimbursement
Paid vacation, PTO, and holidays
Gym reimbursements, and more!
Company
Dixon Group Europe Ltd. Middle East
Dixon Group Europe Ltd, based in the Sharjah emirate of U.A.E., is part of the Dixon Valve & Coupling Company (Chestertown, USA), the world’s leading manufacturer and supplier of hose, hose fittings and coupling products for use across a wide range of industries.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase