U.S. Bank · 20 hours ago
Executive Response Specialist- Deposits
Saint Paul, MN
Full-time
Hybrid
Mid Level
$24.18/hr - $32.21/hr
3+ years expU.S. Bank is committed to helping customers and businesses make better financial decisions. The Executive Response Specialist is responsible for researching and responding to escalations related to Retail Payment Solutions, ensuring compliance with regulatory requirements while providing a positive customer experience.
BankingFinancial ServicesInsuranceMortgageWealth Management
Responsibilities
Thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions
Communicate and calibrate with fellow team members and other business lines in order to achieve an escalation response that follows the directives of senior management
Call cardmembers and diffuse the highest level of escalation
Write letters/emails to customers notifying them of the resolution of their complaint
Address issues on a global level, which ensures that U.S. Bank meets regulatory requirements while creating a positive customer experience
Work with management across various business lines such as Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, etc
Stay up to date on Bank policies and procedures and regulatory requirements in order to provide clear and effective feedback to Service Advisors and recommend operational updates
Qualification
Required
High school diploma or equivalent
Three to five years of related experience
Minimum 18 months of customer service experience
Preferred
Basic knowledge of all assigned products, terms, conditions, and benefits as well as the U.S. Bank philosophy and policies regarding these products and services
Strong written, verbal and interpersonal communication skills
Good keyboard and PC skills using word processing and spreadsheet software; familiarity with various software applications
Basic knowledge of contact center systems and procedures
Basic knowledge of all U.S. Bank policies and procedures as well as all applicable laws and regulations
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Company
U.S. Bank
At U.S.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$991MKey Investors
U.S. Department of the TreasuryMitsubishi UFJ Financial Group
2023-09-29Post Ipo Debt· $55M
2023-08-03Post Ipo Debt· $936M
1978-01-13IPO
Leadership Team
John C Stern
CFO
Shruti Patel
Executive Vice President & GM, CPO- Business Banking segment
Recent News
2026-01-22
2026-01-20
2026-01-20
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