Howmet Aerospace · 21 hours ago
Customer Support Representative II
3016 W Lomita Blvd, Torrance, CA, 90505, US
Full-time
Hybrid
Mid, Senior Level
$65K/yr - $80K/yr
5+ years expHowmet Aerospace is a leading company in the aerospace sector, and they are seeking a Customer Support Representative II to enhance customer satisfaction and streamline order processing. The role involves daily interaction with customers, preparing quotes, and acting as a liaison between customers and internal departments to ensure smooth operations and resolution of issues.
AerospaceManufacturingTransportation
No H1B
U.S. Citizen Only
Responsibilities
Requires daily interaction with customers, which includes preparing quotes, performing data entry and following-up on customer’s orders. Handle customer complaints in a professional and timely manner to ensure resolution and customer satisfaction
Process strategic quotes for RFQs and work directly with Product Managers, Buyers, Account Managers, etc
Acts as liaison between customers and internal departments. Interface with various departments, i.e., Shipping, Planning, Engineering, and Quality
Able to process/prepare and coordinate large spreadsheets/LTA’s, as required, for the Customer Support team
Prepares quotes for the customers, which include pricing and delivery. If pricing is not available, coordinate with the necessary department to obtain pricing. Work with factory if delivery does not meet the needs of the customer
Accept orders from the customer. Book orders to the applicable location. Coordinate adding the item master for part numbers as required. Work with change notices from the customer, which may include cancellations, reschedules and quantity changes. Make appropriate changes to the sales order. Address customers' needs on late deliveries or expedited parts as required
Perform proper Contract Review and follow all Sales Procedures as required
Maintain organized sales files. Sales file must contain purchase order, sales order, changes, notices from the customer and any correspondence with customer or factory
Train other CSR’s on daily activities, including but not limited to RFQs and proper formatting
Handle initial rejected parts or paperwork from the customer, coordinate with the Quality Department and issue an RMA when necessary
Work with past dues invoices or short pays. Perform necessary research to resolve the problem. Initiate credit/debit memos as required
Obtain knowledge of Howmet Fastening System products, which include conversions, substitutions, and knowledge of competitor’s products
On occasion, visit assigned customers with coordination of Account Manager and Team Leader
Must understand customer’s terms and conditions and long-term agreements. Possess an understanding of contract language
As required, in the absence of other department team members work to support their customers in a backup roll
Qualification
Required
At Minimum 5 years of experience in a customer facing role in either a Support and/or Sales position
Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position
This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status
Preferred
Bachelor's degree
Experience in aerospace, defense, manufacturing, automotive (etc.)
+10 years of experience as sales/customer relationship building experience
Aerospace fastener market knowledge or experience highly desired
Analytically oriented and able to effectively problem solve and deliver on objectives
Knowledge of Aerospace forging, machining, & fastening processes preferred
Proven experience with customer relationship building & business development activity is desired
Exceptional written/oral communication, negotiation, presentation and interpersonal skills
Strong organizational skills, ability to manage multiple large projects and interact with all organization levels
Understanding of terms and conditions documents, commercial agreements and contract language
Strong proficiency with MS Office (Excel, PowerPoint, Word, Outlook) and related computer skills
Be familiar with international accounts and export regulations
Be familiar with OEM/Engine accounts and specifics regarding the product and procedures
Be familiar with distributor accounts and specifics regarding distributor agreements and procedures
Benefits
Health insurance (medical, dental, vision)
Excellent 401k matching program
Paid holidays and vacation
Company
Howmet Aerospace
Howmet Aerospace produces jet engine components, aerospace fasteners, and forged wheels for aerospace and defense applications.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1B2025-11-03Post Ipo Debt· $500M
2024-08-08Post Ipo Debt· $500M
2016-10-21IPO
Leadership Team
Lola Lin
Executive Vice President, Chief Legal Officer and Corporate Secretary
Jarrod Veal
Senior Human Resources Business Partner
Recent News
2026-01-11
Benzinga.com
2026-01-04
Company data provided by crunchbase