Acosta · 8 hours ago
Operations Support Specialist
St Louis, MO, United States
Full-time
Onsite
New Grad, Entry Level
$15/hr - $15.50/hrAcosta is a part of Premium Retail Services, focusing on empowering field teams and representing global brands. The Operations Support Specialist will provide support to in-store team members through calls, ensuring customer satisfaction and smooth operations.
MarketingSales
No H1B
Responsibilities
Provide support to in-store team members through incoming calls, offering clear resolutions, escalations, and assistance with service order questions, job instructions, and system access
Deliver step-by-step technical and merchandising support over the phone to ensure smooth operations
Ensure customer satisfaction with professionalism, positivity, and accurate, timely support
Execute outbound calls to verify in-store compliance and review photos for quality checks
Document and report all activity through Premium’s online tracking system to maintain accurate records
Qualification
Required
High school diploma or equivalent required
Strong English reading and writing skills
Exceptional customer service skills
Strong problem-solving abilities
Strong communication skills to effectively collaborate and resolve issues
Strong soft skills, including teamwork, adaptability, time management, and critical thinking
Computer skills, including exposure to Microsoft Office Suite
Preferred
Exposure to retail merchandising
Experience in office or call center environments
Experience with consumer packaged goods
Experience with consumer electronics
Benefits
Enjoy a great team culture with fun internal events like Bring Your Dog to Work Day.
Join a St. Louis Post Dispatch Top Workplace and enjoy the benefits of a great team environment.
Receive Premium-provided training to elevate your skills and expertise.
Grow with us—we love promoting from within and supporting career advancement.
Company
Acosta
Acosta brings simplicity to retail sales.
Founded in 1927
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Berkshire Partners
2014-07-28Acquired
2003-01-27Series Unknown
Leadership Team
Darian Pickett
Chief Executive Officer
Linda Hodnett
Retired VP of Sales
Recent News
Company data provided by crunchbase