Office Practicum · 8 hours ago
SaaS Change Management Director
Fort Washington, PA
Full-time
Onsite
Director/Executive
$140K/yr - $150K/yr
7+ years expOffice Practicum is seeking an experienced change management leader to develop change management programs that help customers adapt to changes in technology and the pediatric industry. The role involves managing a multi-year change management project, establishing governance processes, and leading internal and external communication efforts.
CommunitiesComputerSoftware
Responsibilities
Develop, implement, and maintain the corporate project plan and budget for a multi-year change management project, encompassing all phases: development, internal change management, and customer touchpoints
Establish and enforce rigorous project governance processes, including risk management, issue tracking, change control, and decision-making frameworks
Serve as the primary communication hub for the project, providing timely, clear, and accurate status updates, forecasts, and reports to executive leadership, internal stakeholders, and team members
Facilitate and lead regular steering committee meetings, executive reviews, and core team stand-ups
Manage the strategy and execution of customer roll-out and acceptance testing, coordinating pilots, beta programs, and phased deployment plans
Lead the Organizational Change Management (OCM) component, specifically focusing on internal employee adaptation to new technology, tools, and processes
Collect and analyze customer and user feedback throughout the migration process to inform continuous improvement
Partner with the Training team to translate changes into competence and confidence for internal staff and external customers
Establish metrics and mechanisms for measuring project success, including customer adoption rates and internal process efficiency improvements
Monitor progress against milestones, budgets, and KPIs; prepare regular status reports for leadership
Qualification
Required
Bachelor's degree in Business Administration, Project Management, or a related field
7+ years of progressive experience in organizational change management, with at least 3 years managing large-scale, enterprise-level software modernization projects
3+ years experience within the Healthcare IT or EHR/EMR industry is highly preferred
Experience with Organizational Change Management (OCM) principles and practices
Exceptional skills in stakeholder management, executive reporting, and cross-functional team leadership
Proven ability to manage risk, budget, and scope within a complex, multi-year project environment
PMP, PgMP, or equivalent certification is highly desirable
Preferred
3+ years experience within the Healthcare IT or EHR/EMR industry is highly preferred
PMP, PgMP, or equivalent certification is highly desirable
Benefits
Medical, Prescription, Vision, and Dental Insurance
Life Insurance
401(k) with company match
Paid Time Off, Holidays, and Volunteer Hours
Company Wellness Program
Employee Assistance Program
Short and Long Term Disability Insurance
Pet Insurance
Tuition Assistance Program
Employee Recognition Program
Company
Office Practicum
OP is the industry leader in pediatric-specific EHR technology and practice solutions, built by pediatricians, for pediatricians.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Pamlico Capital
2018-02-02Private Equity
2011-11-16Private Equity
Leadership Team
D
Dan Feiten
Chief Medical Officer & Product Leader of Clinical Innovation
Recent News
2025-05-28
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