GetixHealth · 14 hours ago
Customer Service Specialist - Healthcare (San Antonio, Texas)
San Antonio, TX
Full-time
Onsite
Entry Level
$17/hr - $17/hr
1+ years expGetixHealth is seeking a Customer Service Specialist who is passionate about solving problems and making a positive impact. The role involves handling high-volume calls related to billing, payments, medical claims, and benefits while ensuring compliance and customer satisfaction.
Cloud ManagementHealth CareRetail
Responsibilities
Handle 60+ inbound and outbound calls per day regarding billing, payments, medical claims, and coverage questions
Respond to telephone inquiries using standard procedures and scripts
Gather necessary information, research account details, and resolve customer concerns accurately and promptly
Clearly explain billing information, insurance benefits, and available services to patients
Assess patient needs and provide appropriate solutions or escalate as necessary
Schedule work to ensure optimal call coverage and maintain daily productivity
Collaborate with leadership and peers using screen-sharing tools to support real-time problem-solving and performance goals
Support department initiatives and contribute to continuous improvement efforts
Maintain strict adherence to HIPAA regulations and internal confidentiality policies
Assist in planning department goals and recommend improvements to enhance efficiency
Perform other duties as assigned to support the team and organizational success
Qualification
Required
High school diploma or GED required; additional education is a plus
1–2 years of experience in customer service, ideally in a healthcare, insurance, or medical collections environment
Strong verbal, written, and interpersonal communication skills
Excellent problem-solving ability with a calm, empathetic approach
High attention to detail and accuracy
Ability to work independently and collaboratively to meet and exceed performance targets
Comfort using Microsoft Office Suite and adapting to new technologies
Maintain strict adherence to HIPAA regulations and internal confidentiality policies
Preferred
Familiarity with Medicaid, Medicare, Workers' Compensation, and liability claims preferred
Basic understanding of medical terminology and the healthcare revenue cycle
Proven experience working with multiple systems and databases in a fast-paced setting
Bilingual abilities are a plus
Benefits
Comprehensive Health Coverage: Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment.
Life and Disability Insurance: Basic life/AD&D, short-term, and long-term disability coverage provided, with options for voluntary life/AD&D.
401(k) Retirement Savings Plan: Eligible to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following 6 months of continuous service.
Paid Time Off (PTO): Accrue Paid Time Off starting on your first day of employment.
Flexibility in Benefits: The company reserves the right to amend, modify, or terminate any benefits programs as needed.
Company
GetixHealth
GetixHealth provides hospitals, clinics, university medical centers, and other healthcare facilities across the United States with comprehensive revenue cycle management (RCM) services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.03MKey Investors
Trivest Partners
2025-04-07Acquired
2015-01-01Private Equity
2014-01-01Seed· $0.03M
Leadership Team
Kevin Lonergan
Chief Executive Officer
David Stuart
CTO
Recent News
Canada NewsWire
2025-06-23
2025-04-11
Company data provided by crunchbase