Catholic Charities of Santa Clara County · 17 hours ago
Program Manager CalAIMS, Behavioral Health Services
San Jose, CA
Full-time
Onsite
Mid, Senior Level
$105K/yr - $120K/yr
5+ years expCatholic Charities of Santa Clara County is a non-profit organization dedicated to providing support and services to the community. They are seeking a CalAIM Program Manager to provide leadership and oversight for Enhanced Care Management and Community Health Worker services, ensuring compliance and quality improvement while collaborating with various stakeholders.
CharityCommunitiesNon Profit
Responsibilities
Serve as a versatile leadership role overseeing multiple program areas, including Enhanced Care Management (ECM) and Community Health Worker (CHW)
Provides direct supervision to ECM case managers while managing a reduced caseload
Support operational coordination and communication with the CalAIM initiatives programs
Ensure compliance with CalAIM, managed care, and agency documentation, billing and reporting requirements
Conduct weekly staff meetings, provide coaching, and monitor performance to ensure service quality
Complete monthly ECM and CHW reports, ensuring Quality Improvement Program (QIP) goals and contractual deliverables are met
Collaborate with fellow BH managers to align program goals, communicate challenges, and improve workflows
Supervise and develop staff at different levels
Develop and provide training on electronic health record (EHR) documentation, ECM and CHW requirements, care planning, and workflows
Monitor and assist documentation quality and support continuous improvement initiatives
Organizes community presentations to strengthen knowledge of local resources
Participate in Partnership Health and CalAIM related meetings, trainings, and community presentations
Support the development and implementation of Community Supports and emerging CalAIM initiatives
Assist data collection and reporting
Coordinate client enrollment, referrals, care plans, appointment scheduling, and service follow-up
Respond to referrals and client requests within required contractual timeframes
Collaborate with Catholic Charites programs, managed care plans, housing partners, PCPs, and community providers to ensure continuity of care
Maintain accurate, timely documentation in compliance with managed care and agency standards
Assist with screenings, intakes, move-in coordination, and exit planning
Completes monthly reporting requirements in compliance with Partnership Health contracts and deadlines
Strategic planning and development (building workflows, shaping program structure, planning implementation)
Develop and distribute health education materials for clients and the community
Participate in agency meetings, trainings, and cross-department collaboration efforts
Performs other duties as assigned by the supervisor
Budget oversite, metrics, outcomes and reporting
Qualification
Required
Minimum of a Bachelor's degree in counseling, psychology, sociology or a related field required; a Master's degree in a related field preferred
Minimum five (5) years of Social Work/Case Management experience required
Minimum two (2) years of direct supervision or program oversight experience required
Minimum of one (1) year of home visit experience
Bilingual in English-Spanish highly preferred
Strong understanding of trauma-informed, culturally humble, gender-responsive, person-centered approaches, and best practices in supporting survivors of violence
Experience providing or supervising services in complex systems (behavioral health, medical, social services)
Knowledge of CalAIM requirements, ECM criteria, managed care billing, and Medi-Cal documentation standards
Proven leadership skills, including team development, coaching, performance management, and balancing clients needs with staff well-being
Proven ability to manage complex cases and navigate multiple service systems effectively
Excellent judgment, critical thinking, and problem-solving skills in collaborative, multidisciplinary environments
Experience in working with culturally diverse populations and a desire to implement best practice in addressing their needs to bring about equitable outcomes
Comprehensive knowledge of community resources in Santa Clara County and demonstrated ability to ensure effective service coordination
Strong training, facilitation, and presentation skills
Effective written and verbal communication skills
Strong organizational abilities, including workflow management and meeting program deadlines
Flexibility and adaptability as CalAIM programming and community needs evolve
Experience with data collection, entry, budgeting, credit repair, and organization systems
Able to multi-task in a fast-paced environment and apply professional judgement to challenging situations
Ability to work independently and complete assignments within established guidelines and timelines
Ability to work flexible shifts to meet clients and program needs, including some evenings and weekends
Services may require travel to off-site locations for assessments, service provision, and crisis management
Prolonged periods of sitting and computer work
Ability to lift and carry up to 25 lbs
Ability to communicate clearly in person, by phone, and via telehealth platforms
Ability to drive travel to clients or community agencies within Santa Clara County
Criminal background check via Live scan fingerprint
Must have TB test performed and submit results
Automobile, valid driver's license and auto insurance per agency policy; or have access to reliable transportation
Preferred
Minimum two (2) years of CalAIM experience preferred
Company
Catholic Charities of Santa Clara County
Catholic Charities of Santa Clara County serving and advocating the need for families and local.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John A. Perales Sr.
Director of Family-Centered Community Partnerships
Rose Fried
Refugee Foster Care Parent Partner/Family Preservationist
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