Soul Community Planet Hotels · 1 day ago
Spa Front Desk/Attendant (Male Locker Rooms) - Full Time
Gleneden Beach, OR
Full-time
Onsite
New Grad, Entry Level
$16/hr - $16/hrSoul Community Planet Hotels is seeking a Spa Front Desk/Attendant to manage daily operations of the spa. The role involves maintaining cleanliness, handling client reservations, and ensuring overall guest satisfaction.
Hospitality
No H1B
Responsibilities
Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day
Observing guest reactions and conferring frequently with team members to ensure guest satisfaction
Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction
Follow Hotel policies with lost and found items
Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations
Continuously promote sanitation, safety, and security efforts
Encourage Social Media/5-star compliments or reviews on OTA’s
Embrace and exemplify the SCP Culture & Core Values in your work
Perform various clerical duties as needed, such as creating and updating client files, answering phones, scheduling appointments, and managing paperwork
Have knowledge of Microsoft Office/Google Suite and other computer basics to support work related to daily operations, check ins, and transaction processing
Maintain knowledge of all current spa services, retail products, and specials
Maintain knowledge of health and wellness benefits and contraindications
Promote spa specials and retail products by sharing professional knowledge
Provide orientation tours for guests as needed so that they are familiar with all aspects of the spa and have all questions answered to guest satisfaction
Monitor guest amenity usage and replenish supplies throughout the day as needed including towels, robes, toiletries, refreshments, and other offerings
Inspect, plan, and ensure that all materials and equipment are in complete readiness for guest usage related to locker rooms, saunas, hot tubs, and relaxation lounges
Follow established protocols for cleaning and sanitizing guest facilities including treatment rooms, salon stations, locker rooms, and lounges areas
Maintain a high level of professionalism in all aspects of the job especially in times where clients may be emotionally processing or feeling insecure about their bodies
Continuously promote a warm and inclusive spa environment for guests' of all different backgrounds, ethnicities, sexualities, and gender identities
Comply with state massage and cosmetology board regulations
Comply with all state and local safety and health regulations
Report any maintenance issues, safety hazards, or cleanliness concerns to the Spa Manager or designated supervisor promptly
Maintain complete confidentiality in all guest matters in accordance with Hotel policy
Other duties as assigned
Qualification
Required
Must be a United States citizen or possess a valid work permit
Must be able to read, write, and speak English. Fluency in other languages is beneficial
Must be able to accurately follow instructions, both verbally and written
Ability to work a flexible schedule that may include evenings, weekends, and holidays
Must be able to work in a fast-paced environment with urgency and empathy
Outstanding coordination and multi-tasking abilities
Professional in appearance and demeanor
Ability to learn, understand, and work within POS, PMS, CRM, and other Hospitality-specific software systems
Must have general computer skills including Microsoft Office and Google Suite
Must have the ability to deal effectively and interact well with guests, vendors, and team members
Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner
High school diploma or equivalent
Must be able to lift, carry, push, pull 50 lbs
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally
Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat)
Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat)
Must be able to work in variable room temperatures
Noise level is usually moderate
Preferred
Previous customer service experience preferred
Previous experience in a Spa environment preferred
Previous retail experience preferred
Administrative or reception experience is strongly preferred
Benefits
Benefits
Company
Soul Community Planet Hotels
Soul Community Planet was born out of a vision to provide Holistic Hospitality experiences for individuals desiring to make positive choices for themselves and the planet.
Founded in 2018San Juan Capistrano, California, USA
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$215M2021-01-04Series B· $210M
2019-12-16Series A· $5M
Leadership Team
Ken Cruse
Founder & CEO
Recent News
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