Catalyst Family · 20 hours ago
Temporary IT Support Specialist
Sacramento, CA
Full-time
Onsite
Entry, Mid Level
2+ years expCatalyst Family Inc. is seeking a Temporary IT Support Specialist to ensure proper computer operations for end users. The role involves responding to support issues, troubleshooting, and providing assistance to employees while maintaining documentation and training on the Center Track Database System.
Child CareEducationNon Profit
Responsibilities
Respond directly to support issues and service requests submitted through telephone, email, etc
Respond to requests for technical assistance from company employees and team members
Take incoming calls and demonstrate excellent customer service skills through all interactions with clients and team members alike
Monitoring a ticket queue and ensuring resolution to the issues
Identify ways to streamline common processes and ensure we maximize value within the Help desk
Troubleshoot issues effectively- know when to use your resources and when to escalate
Provide first-level troubleshooting and assistance
Follow up and close out open issues
Respond to requests for information
Accurately update documentation
Ensure that all records and documents are completed in an accurate, concise, and articulate way including but not limited to Incident and Service Request tickets
Process invoices/voucher
Work closely with Account Payable Team on invoices from Vendors (ATT, Verizon, Frontier)
Administer all information required to allow database system to be operational and allow users to perform their jobs using the Center Track Database System as a mission critical tool
Establish security protocols and maintain control access for authorized and licensed users
Develop training materials and provide training to support users of the Center Track Database System on proper processes and procedures for data input and report generation
Communicate changes affecting usage of the Center Track Database System promptly to the appropriate end users and train on new options where appropriate
Qualification
Required
AA in IT, Computer Science, or related field
Minimum 2-4 years of experience as a help desk or desktop support technician
Preferred
BA in IT, Computer Science, or related field
Proficiency in SQL, MySQL & and SQL Server Management Studio.C, C++
Benefits
Medical, Dental, and Vision Benefits (may vary depending on Full Time or Part Time status)
401(k) Retirement plan
Flexible Spending Account
Employee Assistance Program
Paid vacation
Sick time
Holidays
Education Reimbursement Program
Discounted childcare
Be constantly in a learning and growth process with training and professional growth advisory
Company
Catalyst Family
Since 1975, Catalyst Family Inc.
1001-5000 employees
H1B Sponsorship
Catalyst Family has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Eva Schulte
Chief Operating Officer
Company data provided by crunchbase