Infosys · 2 hours ago
Customer Service Representative
Des Moines, IA
Full-time
Onsite
Entry Level
1+ years expInfosys is a leading provider of business solutions and outsourcing services. The Process Specialist will execute transactions, support training activities, and ensure compliance with service level agreements while managing customer interactions and process improvements.
ConsultingInformation ServicesInformation TechnologyIT ManagementSoftware
No H1B
U.S. Citizen Only
Responsibilities
Execute transactions as per prescribed guidelines and timelines
Reviews and validates the inputs from the other team members
Support your manager in training activities
Daily operations reviews
Help in escalation resolution
Transition coordination
Process training and certifications for the team
Talent management related activities
Service Level Agreement compliance
Process compliance
Involved in day to day customer interactions
Knowledge management
Process reengineering activities
Qualification
Required
High School Diploma or GED Equivalent
At least 1 years of experience in BPO sector working on data or voice processing
Preferred
At least 2 year of experience in handling BPO processes
Communication Skills
Analytical skills
Company
Infosys
Infosys is a technology company that offers consulting, outsourcing, cloud infrastructure, program management, and software services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$200MKey Investors
ChrysCapital
2012-12-12IPO
2008-07-10Post Ipo Equity· $200M
Leadership Team
Salil Parekh
Chief Executive Officer and Managing Director
Anant Adya
Executive Vice President
Recent News
2026-01-22
PR Newswire UK
2026-01-20
2026-01-17
Company data provided by crunchbase