Vector Brands · 4 hours ago
Customer Service Representative
Austin, TX
Full-time
Onsite
New Grad, Entry Level
$16/hr - $16/hrVector Brands LLC is an innovative, fast-growing lifestyle branding company that focuses on empowering expression through quality products. The Customer Service Representative will assist customers by answering inbound phone calls and emails, providing support for quotes and order adjustments, and ensuring customer satisfaction through effective communication and teamwork.
B2BConsumer GoodsPoint of Sale
Responsibilities
Answer inbound phone calls and emails
Assist customers with quotes, purchase orders, and order adjustments
Keep record of customer notes in our customer management system
Trouble shoot customer’s concerns and issues as they arise
Make outbound phone calls as necessary to update customers on order status
Work collaboratively with teammates, leadership, and other teams to ensure customer’s problem is resolved
Qualification
Required
Dedication to customer satisfaction
Great communication skills: verbal and written including punctuation and grammar
Typing speed of 45 wpm or higher
Basic knowledge of computer software and office systems
Ability to prioritize and multi-task
Excellent listening skills and an empathetic manner while solving customer problems
Preferred
Call Center experience, preferred but not required
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Vector Brands
Vector Brands is a distributor of kitchen accessories, gasoline system cleaner, and car interior fragrances.
Founded in 2016
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase