Collin College · 9 hours ago
Executive Director - Enterprise Technology Operations
Courtyard Campus
Full-time
Onsite
Director/Executive
$146K/yr - $178K/yr
7+ years expCollin College is seeking an Executive Director for Enterprise Technology Operations to lead technology support teams and ensure high-quality technical services to students, faculty, and staff. The role involves managing customer-focused teams, implementing ITIL framework components, and overseeing information security programs while improving service delivery and user satisfaction.
Continuing EducationEducationHigher Education
Responsibilities
Manage, build and develop a customer-focused team that encompasses technology support function in accordance with district policies and procedures
Champion the adoption of ITIL framework components to improve efficiency, reduce risks, and build customer trust by integrating IT with institutional goals, moving from reactive support to proactive service management
Effectively measure user satisfaction with Technology Services and work to continuously improve customer satisfaction over time
Lead cross-functional teams across the Technology Services department to deliver wholistic solutions that support both institutional growth and regulatory compliance. Ensuring a solutions provider mentality while delivering a professional work environment
Oversee and participate in College’s information security program and risk management initiatives
Lead continuous improvement efforts in automating and optimizing service delivery and user related self-service programs to provide customers with an efficient and effective time to resolution
Guide the implementation, documentation, and update of new and existing policies, procedures and processes for IT systems
Assure IT resources are both available through self-service online avenues as well as training opportunities
Work collaboratively with the leadership of the college and others for long-range planning, staff needs assessments, training, and development
Plan, design and implement short and long-term strategies and plans for assigned areas in support of institutional and department goals and strategic initiatives
Formulate and recommend annual budget requests and assume responsibility for operating within the approved budget. Manage associated budget(s) including tracking expenditures, approving routine purchase requests, and developing annual budget plans
Perform other duties as assigned
Perform all duties to maintain all standards in accordance with college policies, procedures, and core values
Qualification
Required
Bachelor's degree with a major in computer science, computer engineering, information technology or related field from an accredited institution
Seven (7) years in senior information technology management with experience supervising customer service, desktop support, network operations, security operations, or educational technology
Knowledge of Texas higher education statutes
Knowledge of NIST Cybersecurity and Risk Management Framework
Knowledge of laws related to personnel management
Knowledge of College policies and procedures
Written, verbal, and visual communication and influencing skills
Organizational skills
Team building skills
Planning and project management skills
Research and analytical skills
Ability to provide broad problem-solving skills to critical, time-sensitive, and technical issues
Ability to research and understand ongoing advances in technology and security
Ability to evaluate software, tools, and processes that will be most effective for solving customer service, classroom, and operational challenges
Ability to communicate effectively to implement initiatives
Ability to motivate a cross-functional team
Ability to successfully manage program and project budgets and providing recommendations
Preferred
Ten (10) years of experience
Master's degree in a computer discipline from an accredited institution
Possess one or more of the following certifications: ITIL Foundation, ITIL Managing Professional (MP), Certified Information Security Manager (CISM), Certified Information Systems Security Professional (CISSP)
Company
Collin College
Collin College is a school in Mckinney.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$2.83MKey Investors
Texas Higher Education Coordinating BoardUS Department of Commerce, Economic Development AdministationTexas Workforce Commision
2024-12-16Grant· $0.28M
2024-05-21Grant· $2M
2024-03-07Grant· $0.49M
Leadership Team
Melissa Irby
Chief Financial Officer
Craig Leverette
Vice President of P12 Partnerships and Districtwide Scheduling
Recent News
2025-10-15
The Philadelphia Inquirer
2025-09-25
2025-01-02
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