University of South Florida · 1 day ago
Computer Hardware Technician I
Tampa, FL
Full-time
Onsite
Entry Level
2+ years expThe University of South Florida (USF) is a Preeminent State Research University located in the vibrant Tampa Bay region of Florida. They are seeking a Computer Hardware Technician I to diagnose and repair computer hardware, operating systems, and software for USF departments, faculty, staff, and students.
EducationTrainingUniversities
No H1B
Responsibilities
Hardware Diagnosis and Repair
Diagnose issues with various types of computer hardware and related peripherals
Conduct repairs for departments, faculty, staff, and students at USF
Disassemble and test equipment at the component level
Order appropriate replacement parts
Replace malfunctioning components with known good components
Reassemble equipment
Software and Operating System Support
Diagnose issues with university-supported software and operating systems
Conduct needed fixes or implement workarounds
Inventory and Documentation Management
Maintain inventory of parts and components
Track progress of service requests and update ticketing systems
Log repairs and services performed
Provide regular updates on work progress to clientele and supervisor
Service Request Management
Receive and address incidents and service requests from individual end users, IT Service Management, and IT Leadership
Conduct in-person interactions during intake and initial assessment of technical issues
Supervision
Supervise temporary and/or student workers
Qualification
Required
High School Diploma or Equivalent and 2 years of experience in a technical field
Possession of a valid Florida driver's license is required
The selected candidate must have current work authorization in the United States
The position also requires obtaining and maintaining certifications to complete repair work on devices under warranty and out of warranty
The applicant should have an in-depth knowledge of standard computer architecture and components such as motherboards, CPUs, RAM, hard drives, and power supplies
The applicant should be familiar with troubleshooting peripheral devices such as printers, monitors, keyboards, mice, and external drives
A solid understanding of warranty repair procedures and documentation requirements is essential for this position
The applicant should demonstrate proficiency in troubleshooting various operating systems including Windows, Android, macOS and iOS
A comprehensive knowledge of common software issues and their solutions is essential for success in this role
The successful candidate must possess strong communication skills, including the ability to clearly explain technical issues to non-technical users in a customer service-oriented manner
Active listening during problem intake and professional written communication for documentation and status updates are essential
The applicant should demonstrate excellent interpersonal skills, with the ability to build rapport with faculty, staff, and students while maintaining a professional demeanor in all client-facing situations
Strong organizational abilities are critical for this position, including effective time management and the ability to prioritize multiple service requests simultaneously
The role requires meticulous attention to detail in documentation, parts and component inventory management, and consistent progress tracking and follow-up
The applicant should possess leadership capabilities, including the ability to supervise, train, and mentor temporary and student workers, as well as delegate tasks appropriately
Analytical thinking and a systematic approach to problem-solving, combined with the ability to work independently, are necessary for success in this position
The candidate must remain current with evolving industry standards, including operating system updates and versions, as well as changes in hardware technology that necessitate new repair techniques and tools
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Paid Vacation Days
Paid Sick Days
11 Paid Holidays
Various Retirement Options , including 401K employer match
Tuition Assistance (available for yourself, spouse, partner or dependent)
Company
University of South Florida
University of South Florida is a public research university located in Tampa, Florida.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$170.33MKey Investors
The Duke Energy FoundationNational Institute of Standards and TechnologyFederal Railroad Administration
2024-09-17Grant· $0.07M
2024-04-03Grant· $0.2M
2023-09-25Grant· $17.07M
Leadership Team
Sidney Fernandes
CIO and Vice President Digital Experiences
Shilen Patel
Trustee
Recent News
2026-01-22
2026-01-22
2025-12-14
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