Open Dealer Exchange · 20 hours ago
Implementation Specialist I
AZ
Full-time
Onsite
Entry Level
1+ years exp700Credit is the industry leader in providing cutting-edge credit and compliance solutions to the automotive sector. They are searching for a highly motivated bilingual Implementation Specialist to manage the implementation process and ensure client satisfaction. This role involves leading client onboarding, delivering training, and providing strategic guidance to clients for successful software adoption.
Information ServicesInformation Technology
Responsibilities
Lead end-to-end client implementations: Manage the full lifecycle of new and existing client onboarding, from initial setup through successful go-live
Identify and support client training needs: Collaborate with management and internal teams to assess and deliver training for both internal staff and external clients
Advise clients on process improvements and best practices: Provide strategic guidance during implementation to ensure optimal software adoption and long-term success
Serve as primary client contact during and after implementation: Act as the main point of communication throughout the implementation process and for assigned clients post-implementation
Handle client escalations and facilitate internal communication: Address client concerns promptly and coordinate with internal teams to resolve issues effectively
Ensure project completion and client satisfaction: Oversee follow-ups, track progress, and take action to meet deadlines and exceed client expectations
Follow implementation standards and project documentation: Adhere to established processes and ensure all implementation activities are well-documented and aligned with project plans
Support and contribute to a collaborative team environment: Actively engage with and support team members to promote a productive and positive work culture
Deliver client training sessions: Conduct hands-on training sessions as part of the implementation process to ensure user readiness and confidence
Maintain accurate client communication records: Track and document all interactions with clients to ensure transparency and continuity
Coordinate with cross-functional teams: Share updates and collaborate with setup, implementation, and support teams on project priorities, timelines, and emerging issues
Qualification
Required
Bilingual in English and Spanish is required
Preferred
1 to 3 years of experience in a client-facing or customer service role
Bachelor's degree preferred
Demonstrated ability to stay focused and manage multiple priorities effectively
Strong team player with the ability to work independently when needed
Excellent interpersonal and client relationship-building skills
Comfortable working in a structured, performance-driven environment with a commitment to high ethical standards
Exceptional verbal and written communication skills
Confident and professional phone presence
Benefits
Excellent compensation/benefit package
Company
Open Dealer Exchange
Open Dealer Exchange is a joint venture between CDK Global and the Reynolds and Reynolds Company.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase