EyeCare Partners · 12 hours ago
Referral Specialist
Muskegon, MI
Full-time
Onsite
New Grad, Entry LevelEyeCare Partners is the nation’s leading provider of clinically integrated eye care. The Referral Specialist will serve as the primary referral personnel to provide a positive first contact experience to patients while demonstrating exceptional telephone and interpersonal skills.
Hospital & Health Care
Responsibilities
Assist patients in scheduling appointments based on individual needs and Physician’s schedules while partnering with other departments and external Physician’s offices to ensure smooth patient flow, including the checking of patient eligibility
Handle all incoming and outgoing local referral networks and both paper and faxed referrals while coordinating aid from Patient Relations team members
Primarily address incoming and outgoing referrals while also acting as backup to the Contact Center by promptly answering, screening, and processing calls to appropriate person(s) and department(s) per protocol. Determine the management of emergent calls in accordance with company policy
Maintain patient chart demographics and the Patient Portal for EMR (Electronic Medical Record) software
Respond to Live Chat and Cataract Self-Test inquiries
Reply to and compose emails to team members
Cooperate with the Patient Relations team to accomplish the established goals of the department
Work closely with provider liaison to establish and guarantee successful and efficient relationships with referring providers and offices
Assist in Referral Department reporting and perform special projects and other duties as assigned
Run real-time eligibility queries upon scheduling
Adhere to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service
Perform other duties that may be necessary or in the best interest of the organization
Qualification
Required
Professional in appearance and actions
Logical and Critical thinking skills
Customer-focused with excellent written, listening and verbal communication skills
Enjoys learning new technologies and systems
Detail-oriented, professional attitude, reliable
Exhibits a positive attitude and is flexible in accepting work assignments and priorities
Meets attendance and tardiness expectations
Management and organizational skills to support the leadership of this function
Ability to follow or provide verbal and written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
Interpersonal skills to support customer service, functional, and teammate support need
Able to communicate effectively in English, both verbally and in writing
Ability for basic to intermediate problem solving, including mathematics
Travel to other site locations may be necessary. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards
Specialty knowledge of systems relating to job function
Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines
High School Diploma or GED equivalent required
Basic to intermediate computer operation
Proficient in Microsoft Excel, Word, PowerPoint, Outlook
Preferred
Previous medical office experience preferred; previous ophthalmic experience strongly preferred
Prior experience with NextGen software or other EMR is preferred
Benefits
Full Benefits Package - Medical, Vision, Dental and Life Insurance
401k + Employer Matching
Paid Time Off (PTO) and Paid Holidays
Paid Maternity Leave
Employee Discounts
Competitive Base Pay
Company
EyeCare Partners
At EyeCare Partners, we are on a mission to reinvent eye care by creating a network of optometry and ophthalmology practices that bring together a wealth of expertise, resources and knowledge.
Founded in 2015
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Mitchel Jones
Division CFO - Optometry
Nicholas Anguish
Division Chief Financial Officer - Ophthalmology
Recent News
2025-10-07
2025-08-21
Morningstar.com
2025-08-19
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