Texas Health and Human Services · 19 hours ago
Quality Assurance Specialist III
Austin, TX
Contract
Hybrid
Senior Level
$4,263/mo - $6,779/moTexas Health and Human Services Commission (HHSC) is committed to creating a positive impact in the lives of fellow Texans. They are seeking a Quality Assurance Specialist III to perform complex consultative services and advanced quality assurance work, including planning, developing, and implementing agency programs while providing technical assistance to various stakeholders.
Health Care
Responsibilities
Reviews and documents guardianship information in the Guardianship On-Line (GOLD) database
Participates and/or guides the development of a quality assurance plan, plan renewals, amendments, and changes at the field unit level
Provides orientation, training and assistance to Guardianship staff as required
Assists with evaluating quality assurance standards, including making recommendations to management, establishing need, developing quality assurance instruments, and coordinating evaluations
Interprets and implements policies, procedures, and management operations to ensure consistent Guardianship service delivery
Performs annual monitoring visits and activities
Prepares written Plan of Correction for Guardianship Services units after annual monitoring visits
Coordinates and conducts field and desk reviews to determine compliance with certification requirements, laws, regulations, policies, and procedures
Coordinates the review and evaluation of service delivery system methods, outputs, activities, and trends to identify gaps in resources and recommends and implements improvements to resolve technical problems
Participates in field and desk reviews of contracted Guardianship Service delivery providers as directed
Conducts complaint investigations of Guardianship Services staff and prepares reports detailing outcome in accordance with federal and state regulations
Performs an array of technical, training, research, planning, policy, program assessment, and administrative activities for assigned program
Oversees the completion of and monitors required performance reports and recommends appropriate changes
Coordinates and collaborates with program staff in program planning, development, implementation, analysis, and documentation of agency program
Develops program policies, procedures, standards, and manuals in accordance with program objectives and goals
Evaluates research findings relative to specific projects being developed
Reviews program area functions and operations, identifies areas needing change, and develops plans to improve programs or to address areas of concern
Conducts training and provides guidance to staff in the development and integration of new or revised methods and procedures
Conducts training for Guardianship Services staff as appropriate
May analyze the application of and variations within programs to develop action plans for improving or initiating new programs
May prepare and evaluate program budget requests
May train, lead, and/or prioritize staff workloads
Participates in special projects and initiatives for the Guardianship Services program
May act as team lead in developing initiatives upon request
May analyze legislation to develop recommendations for policy and programmatic issues relating to the implementation, improvement, and/or expansion or reduction of program funding as directed
Analyzes operations and reviews reports, recommendations, and justifications
Collects, organizes, analyzes, and /or prepares materials in response to requests for program information and reports
All other duties as assigned
Qualification
Required
Must be or become a Texas Certified Guardian within 12 months of employment and maintain certification every two years
Certification requires passing an exam administered by the Judicial Branch Certification Commission, JBCC, passing an FBI finger-print based criminal history check at time of certification and every two years
Must pass an annual State of Texas criminal history check and a pre-employment criminal history check
Must become a Certified Texas Contract Manager, CTCM, within one year of employment and maintain certification while employed
Ability to evaluate quality assurance plans and recommend amendments, interpret policies, procedures, standards, and regulations
Ability to evaluate the policies, procedures, and standards according to HHSC Guardianship Services program requirements
Skill in communicating effectively verbally and in writing with all levels of staff internally and externally to provide technical guidance regarding contract administration, policies and procedures
Ability to gather, assemble, correlate, and analyze facts; to devise solutions to problems; to market programs; to prepare reports; to develop, evaluate, and interpret policies and procedures; to communicate effectively; and to train, lead, and prioritize staff workloads
Proficiency in working with computerized databases and standard office applications
Preferred
Knowledge and/or experience in guardianship, public administration, training, organizational development, management, or policy development
Knowledge of local, state, and federal laws and practices related to the program area; public administration
Knowledge of management techniques
Knowledge of statistical analysis processes
Knowledge of budget processes
Knowledge of research techniques
Knowledge of training
Knowledge of program management process techniques
Knowledge of contracting regulations, monitoring standards, and policies
Experience in a human service field or related field
Experience interpreting policies, rules, standards, or regulations
Experience in developing, overseeing, evaluating, or monitoring quality assurance plans
Experience in providing detailed written information to program staff
Experience in providing training and technical assistance to individuals
Benefits
100% paid employee health insurance for full-time eligible employees
A defined benefit pension plan
Generous time off benefits
Numerous opportunities for career advancement
Company
Texas Health and Human Services
Texas Health and Human Services is an agency that focuses on improving health, safety and well-being.
Founded in 1907
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dr. Napoleon Broughton
Chief Executive Officer: Life Enhancement Solutions
John F. Palermo
CTO Strategic Analyst VI
Recent News
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