Kaweah Health · 9 hours ago
Outpatient Registration/Customer Service Rep
Hanford, California
Full-time
Onsite
Entry Level
$20/hr - $30/hr
1+ years expKaweah Health is a publicly owned, community healthcare organization that provides comprehensive health services to the greater Visalia area in central California. The Outpatient Registration/Customer Service Rep is responsible for ensuring high-quality work for non-clinical duties and patient care services, with an emphasis on excellent service to customers.
Health CareHospitalNursing and Residential CareOncologyTherapeutics
Responsibilities
Answers department phones timely and professionally. Assists customers timely with patient access concerns. Routes calls as appropriate to other staff or location
Must be accountable for the QA for own work. Utilizes all computer programs and procedures to ensure accuracy
Maintains confidentiality and protects sensitive data at all times
Adheres to organizational and department specific safety standards and guidelines
Provides patient with privacy Notice for HIPAA requirements. Obtains appropriate signature and documents accurately in the system as required for compliance
Ensures that all efforts provide value and meets the needs of departmental customers
Answers all inquiries from both internal and external customers in a timely manner. Inquiries are via telephone, email, fax and in person
Always finds a way to be productive during slow times
Displays proficiency in applicable programs. Thoroughly documents activity
Assures that documents are appropriately identified to be scanned into EMR
Accurately completes the admission, registration or pre-registration of a patient presenting for services. Obtains Advanced Directives for Medical Records. Provides patient with written material as required by State and Federal Law. Obtains signatures necessary including but not limited to HIPAA, COA, etc. Properly identifies correct patient and affixes an armband/label for positive identification of patient. Works with physicians’ offices to obtain orders and assists in obtaining authorization. Understands Medicare coding, diagnosis codes, CPT codes to assure proper billing and use of ABN in order to provide as necessary to patient. Accurately completes pre-registration for patient presenting for services. Contacts patient when necessary to obtain any additional information needed to complete pre-registration prior to scheduled services. Contacts patient one business day prior to scheduled service to confirm appointment. Explains to patient any special preparations required for service being performed. 9Pre-registers patient for their procedures as needed and verifies their insurance coverage either online or by phone. Obtains all necessary information from physician’s office to schedule and provide services to the patient. Information needed includes but is not limited to patient chart information, labs and proper reason for exam. Demographic information for patient as well as insurance information must also be obtained. Schedules all procedures for patients in a timely manner and follows office policy. Accurately enters information about each procedure into the scheduling system including any special information about the patient, i.e. allergies, wheelchair, translator etc. Obtains necessary release signatures for any PHI. Assures that documents are appropriately identified prior to being scanned into the patients EMR. Checks in patients, verifies and updates necessary information in the EMR and computer systems
Education_requirements:[
High School Diploma or equivalent
College courses
Qualification
Required
High School Diploma or equivalent
Minimum of one year Patient Access, data input, medical terminology, transcription, customer service, medical records and/or billing/coding experience
Preferred
College courses
Insurance benefits and medical terminology experience is helpful
Spanish speaking helpful
Company
Kaweah Health
Kaweah Health provides cancer care, general surgery, laboratory, and respositary services for patients.
5001-10000 employees
H1B Sponsorship
Kaweah Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageTotal Funding
$8.7MKey Investors
Department of Health Care Services
2022-12-28Grant· $8.7M
Leadership Team
Malinda Tupper
Chief Financial Officer
Benjamin Cripps
Vice President & Chief Compliance and Risk Officer
Recent News
The Business Journal
2025-11-05
The Business Journal
2025-04-23
Morningstar
2024-10-16
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