HONK · 1 day ago
Client Success Manager
United States
Full-time
Remote
Senior Level
$80K/yr - $110K/yr
5+ years expHONK Technologies redefines the towing and roadside assistance experience and is dedicated to providing exceptional customer satisfaction. The Client Success Manager will leverage relationship-building skills and product knowledge to support key automotive partners, ensuring seamless implementation and long-term value delivery across various workflows.
AppsAutomotiveField SupportMobile Apps
Responsibilities
Lead end-to-end onboarding for new clients, ensuring a seamless handoff from Sales through implementation. Coordinate with internal teams, provide training and documentation, and set expectations for ongoing support
Develop and deliver engaging training to help customers confidently use HONK’s platform and services. Includes creating user-friendly documentation, FAQs, and virtual/in-person sessions
Drive account growth by identifying cross-sell and upsell opportunities within your portfolio, aligned to each customer’s operational goals and product fit
Facilitate regular working sessions with client contacts to provide hands-on support, address roadblocks, and share platform best practices
Track and report on essential KPIs, including net revenue, utilization, conversion, and attachment rates. Leverage these data-driven insights to refine client success strategies and continuously elevate the customer experience
Review support case trends and coordinate with Support and Engineering teams to implement scalable, long-term solutions
Conduct strategic account reviews, analyzing implementation performance and offering forward-looking insights to increase platform value
Provide white-glove support during high-stakes customer events (e.g., seasonal surges, major platform updates)
Manage escalations with the Engineering team, serving as the customer’s advocate and liaison
Identify and share our most valuable use cases and user stories with our Engineering and Product teams to inform the product roadmap
Qualification
Required
5+ years in Customer Success, Account Management, or Consulting within a SaaS environment
Proven ability to de-escalate complex customer issues with empathy and urgency
You demonstrate excellent communication skills and are equally comfortable presenting to individual contributor stakeholders and Director+ level decision makers
Passion for solving complex business problems with tailored, scalable solutions
Experience supporting critical workflows for large enterprise customers
A proactive, consultative, and customer-first mindset with a commitment to long-term relationship building
Preferred
Experience in automotive or roadside services is a plus
Experience with tools like Zendesk, Asana, or Hubspot is a plus, but not required
Benefits
HONK covers up to 95% of employee medical premiums, with multiple plan options to fit your needs
Employer-paid short-term disability, long-term disability, and life insurance coverage included
Access to mental health resources and wellness support
401(k) matching: 100% of the first 3% you contribute, and 50% of the next 2% — contribute 5% and get a 4% match from HONK
Company
HONK
HONK is a roadside assistance platform that provides towing, flatbed towing, exotic car towing, and tire changes.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$31.8MKey Investors
Altpoint Ventures
2018-06-26Series B· $18M
2015-11-10Secondary Market
2015-03-26Series A· $12M
Leadership Team
Corey Brundage
CEO, Founder
Dan Rosenthal
CFO
Recent News
Company data provided by crunchbase