City of Waco, TX · 16 hours ago
Fire Alarm Customer Service Representative
Waco, TX
Full-time
Onsite
Entry Level
$19.36/hr - $19.36/hr
1+ years expThe City of Waco, TX is seeking a Fire Alarm Customer Service Representative who possesses excellent customer service skills and attention to detail. The role involves answering emergency and non-emergency calls, dispatching resources, and managing radio traffic for the Waco Fire Department.
Government Administration
Responsibilities
Answers emergency and non-emergency calls for fire, personal assistance and emergency medical assistance; determines appropriate call classification and priority
Takes information from callers and enters information into the computer database; provides assistance and information
Dispatches appropriate resources and monitors active radio traffic; manages resources for appropriate coverage of the city; maintains radio and dispatching equipment
May be required to respond afterhours, including holidays and weekends, in the event of a departmental or City-wide emergency
Qualification
Required
H.S. Diploma or GED equivalent
1 year of customer service and computer experience
Fire Service Communications from The Association of Public-Safety Communications Officials (APCO) within 180 Days
Depending on the needs of the City, additional licenses and certifications may be required Upon Hire
Company
City of Waco, TX
Waco is a city of possibilities, where nature meets culture, and big opportunities are always close at hand.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Pastor/Chaplain Richard A Thompson III MDiv BBC Author /Publisher
Chief Executive Officer
Charles Dowdell
Chief Sustainability Officer
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