Versant Media · 1 day ago
Customer Success Specialist
Orlando, FL
Full-time
Hybrid
Entry Level
1+ years expVERSANT Media is a leading force in news, sports, and entertainment, known for its iconic brands. The Customer Success Specialist will assist the GolfNow Sales team in managing accounts to maximize client satisfaction, retention, and product adoption.
BroadcastingInformation TechnologyMedia and Entertainment
Responsibilities
Provide ongoing and effective communication of account status to manage customer expectations
Develop customer relationships that promote retention and alignment of client goals
Drive adoption of the 6 core products including Platform, Connect, Answers, Technology, Spotlight, and ClubBuy
Implement strategic business initiatives to expand the range of offerings for our customers
Working with Partners to support and help develop plans to operate their business daily
Review performance of distributions channels and recommend pricing and yield strategies to increase partners revenue
Ensure a positive, consistent customer experience and successful use of the direct-to-consumer platforms
Support cold calling initiatives in collaboration with the sales team to schedule meetings and secure new partners for the platform
Collaborate with various teams and offer additional support as needed, including the broader GolfNow Sales team, Activations, Connect team
Qualification
Required
1+ years of relevant work experience
Exceptional interpersonal skills with excellent verbal and written communication skills
Organized and detail-oriented
Ability to establish and maintain a high level of team trust and confidence
Ability to deliver on the responsibilities of the role and responding to inquiries in a timely manner
Willingness to travel and work overtime, and on weekends with short notice
Must be willing to work in Orlando, FL
Hybrid: This position has been designated as hybrid, generally contributing from the Orlando, FL office a minimum of three days per week
Preferred
Bachelor's Degree in advertising, marketing, business, or a related field preferred
E-Marketing Experience
Client Management Experience
Sales development and/or strategy experience a plus
Online distribution experience a plus
Benefits
Health insurance
Retirement plans
Paid time off
Company
Versant Media
Versant Media is a media company that offers television and digital entertainment services.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2026-01-05IPO
Leadership Team
Steve Arocho
Vice President Corporate Communications
Recent News
Business Wire
2026-01-16
2026-01-07
Morningstar.com
2026-01-06
Company data provided by crunchbase