DelMonte Hotel Group · 9 hours ago
Hotel Front Office Manager
Providence, RI
Full-time
Onsite
Entry, Mid Level
1+ years expDelMonte Hotel Group is a leader in the hospitality industry, seeking an experienced Front Office Manager to join their team. The role involves supervising the Front Office Department to ensure a great guest and colleague experience while managing various administrative tasks and maintaining brand standards.
Food and BeverageHospitalityLifestyle
Responsibilities
Assign duties and shifts to associates and observe performance to ensure adherence to hotel policies and established operating procedures
Ensure proper cash and key control procedures are followed
Answer inquiries pertaining to hotel policies and services
Attend staff meetings to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation
Perform Front Desk duties as needed
Provide guests with information pertaining to available services and hours of the hotel, i.e. restaurant, lounge
Ensure effective departmental communication through logs, daily stand up meetings and monthly department meetings
Ensure all brand standards and initiatives are implemented and followed
Perform a variety of administrative tasks including forecasting room occupancy, maintaining department budget, monitoring service trends using Guest Satisfaction results, processing department payroll, maintaining an accurate inventory of supplies, and handling any accounting and purchasing functions, i.e. cost and inventory levels for the Market/Pantry
Maintain up to date records and files
Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service
Ensure the cleanliness of the Front office, lobby and surrounding areas
Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies
Qualification
Required
1 to 3 years related experience
Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience
Solid organizational, time-management and prioritization skills
Exceptional customer service skills
Benefits
Competitive pay
Comprehensive benefit packages for full-time positions
Hotel room discounts at our locations around the globe
Discounts on food and beverages
Professional development and advancement opportunities
Company
DelMonte Hotel Group
DelMonte Hotel Group is a hospitality company providing hotel development and catering services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Alexander Del Monte
Chief Executive Officer & President
Michael Mercier
CFO--RETIRED
Recent News
Rochester Business Journal
2025-09-30
Rochester Business Journal
2025-07-11
Rochester Business Journal
2025-05-28
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