RF-SMART · 5 hours ago
Customer Success Project Manager (NetSuite)
Jacksonville, FL
Full-time
Onsite
Entry, Mid Level
2+ years expRF-SMART is dedicated to transforming customers' experiences and changing lives. They are seeking a Customer Success Project Manager to oversee project resources, timelines, and client interactions, ensuring successful project completion and post-implementation support.
Information TechnologyLogisticsManufacturingSoftware
No H1B
Responsibilities
Manage Projects : Oversee resources, timelines, scope, and customer expectations to ensure successful project completion
Client Interaction : Establish yourself as the main point of contact for clients, managing communication and escalations
Strategic Planning : Generate and deliver project plans and cost estimates, manage change requests, and negotiate project scope changes as well as managed service agreements
Cross-Functional Collaboration : Work with internal teams to manage project deliverables and ensure seamless service
Post-Implementation Support : Participate in post-Go-Live activities for key accounts to ensure ongoing success
Qualification
Required
2-5 years of project management and/or consulting experience, preferably with NetSuite ERP implementations
Proficiency in Word, Excel, PowerPoint, Microsoft Project, and Smartsheet
Strong written and verbal communication skills, with the ability to deliver impactful presentations
Experience managing executive relationships and closing large deals including managed service agreements
Ready to travel up to 20% to connect with clients and facilitate project delivery
A Bachelor's degree in a related field or equivalent work experience
Preferred
Experience with ERP distribution applications, manufacturing, and/or warehouse environments is desired
Some technical or application functional NetSuite experience is a plus
Company
RF-SMART
Delivering advanced software solutions for distributors, manufacturers, and public/third-party warehouses.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Stephen Morgan
Chief Operating Officer
Jon Czupryn
Oracle Partner Engagement Executive
Recent News
Business Journals
2022-09-20
Company data provided by crunchbase