AI Digital · 1 day ago
Senior Client Service Manager
United States
Full-time
Remote
Senior Level
5+ years expAI Digital is a leading end-to-end programmatic agency empowering brands and agencies with transparent, unbiased, AI-enhanced media solutions. The Senior Client Service Manager will manage and grow key client relationships, ensuring satisfaction and success while acting as a liaison between clients and internal teams.
AdvertisingMarketingSocial Media Marketing
Hiring Manager
Tatiana Belykh
Responsibilities
Manage and grow multiple client relationships, serving as the primary point of contact to ensure satisfaction and campaign success. Build trust by understanding long-term objectives and aligning strategies with evolving business needs
Effectively communicate with clients and internal teams. Present insights clearly and professionally, engaging executive-level stakeholders and guiding decision-making
Act as a liaison between clients and Ad Operations. Oversee onboarding and campaign execution, managing expectations and ensuring smooth collaboration
Analyze and interpret reporting with attention to detail. Identify trends, proactively address potential issues, and optimize performance through data-driven insights
Anticipate client needs and offer strategic solutions. Address challenges before they arise and proactively suggest opportunities for growth
Manage multiple campaigns efficiently. Prioritize tasks, delegate effectively, and ensure seamless execution by leveraging internal resources
Lead client interactions with confidence and professionalism. Run meetings, provide strategic recommendations, and identify opportunities to enhance ROI
Stay informed on industry trends and digital advertising advancements. Adapt strategies to align with market shifts and emerging best practices
Support and mentor junior team members. Share best practices, provide guidance, and contribute to a collaborative and high-performing team environment
Qualification
Required
Willingness to work full-time (40 hours/week), with standard working hours from 9:00 AM to 6:00 PM EST
5+ years experience in an Account Management role (agency background a huge plus)
Hands-on experience with programmatic advertising and a solid understanding of digital media ecosystems
Working knowledge of Google Suite (Gmail, Calendar, Drive, Docs, Sheets, Forms, Slides) and project management tools/apps
A proactive and eager attitude
Ability to cope with a varied volume of work and occasional time pressure
Excellent organizational skills – always two steps ahead
Ability to work well independently and in a team environment
Benefits
Competitive salary.
Work from anywhere – fully remote and flexible hours to suit your lifestyle.
Unlimited PTO – Take the time you need, whether it's for vacation, sick days, personal time, or paid holidays.
Growth-focused environment – access to learning resources and clear pathways for advancement.
Fun team events: Join our online cooking classes, yoga sessions, and more – all from home!
A Culture of Trust – Say goodbye to bureaucracy and micromanagement; we focus on results, not processes.
Company
AI Digital
AI Digital is an advertising company that provides digital media solutions to its customers.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Stephen Magli
CEO & Founder
Recent News
Company data provided by crunchbase