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Compunnel Inc. · 17 hours ago

Information Technology Support Engineer -- KUMDC5725189

Somerset, NJ

Contract

Onsite

Mid Level

$30/hr - $35/hr

3+ years exp

Compunnel Inc. is seeking a Systems Engineer responsible for managing day-to-day end user and GMP machines support. The role includes providing L1 support on Servers, networking, and cyber security tools in North American GMP compliant sites.

Information Technology & Services

Growth Opportunities

H1B Sponsor Likely

Hiring Manager

Parag Patel

Responsibilities

Respond, manage, and escalate (as needed) technical support requests via the ticketing system, telephone calls, and emails either directly or using remote support tools

Responsible for supporting Business user end point devices (Laptops/desktops/Smart phones/Tablets /video conferencing services) either directly or using remote support tools on as-needed basis

Ensure compliance of regulatory requirements including cGMP standards and site-specific SOPs when completing assigned functional activities

Manage and maintain analytical laboratory and computerized manufacturing control systems in a GMP environment according to established regulatory requirements

Working knowledge of networking concepts such as Routing, Switching, VLANs, VPNs, DHCP and DNS

Perform L1 tasks on Server, Network and Telecom Infrastructure in Client's USA & Canada as needed

Assist Core teams in performing L1 troubleshooting tasks on Security tools, technologies & platforms like Crowdstrike, Zscaler, Zero Trust, Privileged access management

Hands-on experience with Windows 10/11, Microsoft Office tools, common business applications, digital signing applications, Adobe software, Apple devices and L1 knowledge of Windows Server operating systems, Virtualization Hypervisors like VMWare and Wireless Networking devices like Aruba/HPE

Has good knowledge for troubleshooting Microsoft 365 and Microsoft Teams rooms (conferencing systems)

Oversee and ensure timely repair/replacement of faulty hardware including endpoint devices, network hardware and appliances

Maintain inventories of endpoint devices, GMP assets and applications

Ensure 100% compliance with the GMP Policies and Procedures

Handle day to day end user support tickets

Provides IT support to VIP users

Work with central IT teams to resolve issues reports via helpdesk system involving centrally managed IT platforms

Owns end-to-end responsibility for resolving issues in a timely manner

Provides updates on Infrastructure health and corrective/preventive actions

Maintains an up-to-date inventory of endpoint devices, servers, GMP assets, OT devices and Network devices

Flexible to work in a multi-shift operation environment

Can be onsite on need basis to assist during any crisis situation in off-business hours

Qualification

GMP complianceNetworking conceptsServer managementCisco technologiesWindows 10/11Microsoft 365Virtualization HypervisorsTechnical supportInventory managementSoft skills

Required

3 – 5 years' experience working in a GMP compliant pharmaceutical laboratory/manufacturing environment

Working Knowledge of Cisco, Juniper, Aruba Technologies & Architectures (examples- Cloud & Cloud Security, Networking- Network Segmentation, Patching, Next-Gen AV, Avaya VOIP, Teams based Conferencing systems)

Experience managing and maintaining servers, LAN, IP Phone and WAN systems; Switches/ Routers/ Access Points, VPNs; Knowledge of IT-OT Network Segregation

Well versed on GMP Infrastructure and Applications used in Manufacturing and Laboratories

Well versed with GMP Procedures