Walmart Canada · 15 hours ago
Senior Manager, Operations – Risk & Seller Support Center of Excellence
Bentonville, AR
Full-time
Onsite
Senior LevelWalmart Canada is seeking a Senior Manager, Operations to lead strategic and operational initiatives across Risk and Seller Support. This role is responsible for establishing a Center of Excellence in Bentonville, Arkansas, driving operational excellence, and fostering continuous improvement.
DeliveryRetailShopping
Responsibilities
Establish, launch, and lead a Risk & Seller Support Center of Excellence based in Bentonville, Arkansas
Define and champion operational excellence standards, ensuring consistency, scalability, and quality across operations
Serve as a visible leader who models ownership, accountability, and a bias for action
Lead complex programs, projects, and workstreams from planning through execution
Develop and manage project plans, timelines, dependencies, and success metrics
Identify risks, remove blockers, and develop contingency plans to ensure successful delivery
Manage budgets and resources as required
Lead initiatives informed by listening sessions with leadership and associates, translating feedback into actionable outcomes
Continuously evaluate the effectiveness of programs and processes, applying insights to improve efficiency and impact
Set the standard for operational rigor while remaining adaptable in a dynamic environment
Source, analyze, and interpret data to identify trends, risks, and improvement opportunities
Translate complex analyses into clear insights and recommendations aligned with business objectives
Develop scorecards, dashboards, and tracking mechanisms to measure performance and results
Demonstrate a proven track record of delivering outcomes through data-driven leadership
Design, implement, and scale operational processes, tools, and solutions
Serve as a subject matter expert across Risk and Seller Support operations
Drive innovations that improve efficiency, mitigate risk, reduce costs, and enhance seller and associate experiences
Build strong partnerships across Product, Engineering, Operations, and other internal teams
Influence stakeholders at multiple levels to align priorities and drive execution
Remove barriers that impact performance and delivery
Build, develop, and lead high-performing teams
Set clear expectations, provide regular feedback, and support professional growth
Foster an inclusive, team-based environment that promotes engagement, belonging, and continuous learning
Recognize strong performance while coaching for improvement
Promote and uphold company policies, procedures, values, and standards of ethics and integrity
Ensure compliance and support an open, transparent workplace culture
Qualification
Required
Proven experience leading complex operational initiatives, programs, or transformations
Strong analytical and problem-solving skills with demonstrated results
Experience building, scaling, or leading teams in matrixed environments
Ability to influence across functions and levels without direct authority
Preferred
Experience in risk, operations, seller support, customer support, or related domains preferred
Benefits
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Company
Walmart Canada
Walmart Canada is a subsidiary of Walmart that operates a chain of more than 400 stores nationwide. It is a sub-organization of Walmart.
Founded in 1994
10001+ employees
Funding
Current Stage
Late StageRecent News
Canada NewsWire
2025-12-18
Canada NewsWire
2025-12-03
Company data provided by crunchbase