Allstate · 14 hours ago
Good Hands Repair Network Administrative Consultant - Remote (EST)
United States
Full-time
Remote
Entry, Mid Level
$54K/yr - $85K/yr
1+ years expAllstate is a leader in protecting families and their belongings, and they are seeking a Good Hands Repair Network Administrative Consultant. In this role, you will serve as a liaison between customers and repair shops, ensuring smooth operations and high-quality service while managing customer inquiries and claims.
BankingFinanceFinancial ServicesInsuranceInsurTechVenture Capital
No H1B
Responsibilities
Serves as primary liaison between the GRHN shops, customers, and adjusters, negotiating appropriate actions to resolve customer issues and/or repair needs; assists with shop questions and helps determine appropriate actions to resolve moderately complex coverage and repair quality issues; processes claim payments
Review, analyze, and determine actions needed to resolve moderately complex agent and vendor inquiries relating to claims
Summarizes documents and enters into claim system notes
Documents a claim file with notes, evaluations, and decision-making process
Generates and analyzes system reports to identify trends or issues and provides quality control recommendations, information, and observations to management
Researches, recommends, and explains alternative parts in a basic and occasionally moderately complex claim
Qualification
Required
Must have auto technical repair knowledge in a collision repair setting, including an understanding of repair methodology, repair processes, and the ability to discern related and unrelated damages
You have prior experience using an auto estimating program such as: CCC One and a strong auto damage analysis background (12 months preferred)
Prior experience writing estimates for an insurance preferred shop or as an auto damage adjuster is preferred
Familiarity with insurance policies, coverage, and repair processes
A dedicated workspace in your home that is private and free from distractions
Minimum internet bandwidth of 50 MB down / 5 MB up
An appropriate work surface and seating for a professional home office setup
As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license. If applicable, you will be required to secure license(s) within 60 days of hire
Preferred
Eastern Time Zone preferred
Benefits
Competitive pay with needed support for continuous development and career advancement.
Flexibility in scheduling and a time off policy that helps support your work/life balance.
Initial and ongoing training to get you proficient in your new role
Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.
Company
Allstate
Allstate is an insurance company that offers car, home, and life insurance services. It is a sub-organization of Allstate.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-24Post Ipo Debt· $500M
2014-01-13Post Ipo Equity
1993-06-11IPO
Leadership Team
Jonathan Adkisson
SVP & General Manager - Direct Distribution
Guy Hill
Executive Vice President, Product Management
Recent News
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