Hologic, Inc. · 17 hours ago
Clinical Services Associate
San Diego, CA, United States
Full-time
Onsite
New Grad, Entry Level
$42K/yr - $64K/yrHologic, Inc. is a leading provider of molecular-based diagnostic tests for cancer patients. They are seeking a Clinical Services Associate to manage order workflows and provide customer support within their Customer Experience group.
BiotechnologyHealth CareHealth DiagnosticsWomen's
Responsibilities
Managing entire order process for specific OAEs, and any accounts that are assigned to those OAEs, in Salesforce.com (SFDC). Tasks include, but are not limited to:
Processing orders in SFDC
Faxing or calling Ordering Provider when necessary for missing information, clinical discrepancies, specimen issues, etc. and for following up consistently to obtain in a timely manner
Faxing specimen requests to pathology and following up regularly to expedite turnaround time (TAT)
Resolving holds on orders so specimens received can begin testing ASAP
Monitoring reports on CS Dashboard to stay on top of workload
Open tasks, open order issues, orders that have completed Clinical Review, pending specimens, newly reported orders, QNS results, incoming portal order or registration requests
Handling Physician Call Back Requests
Responsible for forwarding call back requests to the appropriate person (i.e., Pathologist, Medical Science Liaison, Sales) and documenting in SFDC
Managing Portal Accounts
Setting up new portal users, managing password resets, and assisting with IT support as needed
Account management
Creating new physician contact records as well as medical practice records in SFDC. Must keep accounts updated with current names, addresses, contact info, special notes, etc
Follow-Up on QNS Cases
Proactively contact Pathology for additional material when orders result as QNS or Inappropriate Sample Type
Incoming Calls/ Emails
Must be logged into CS Call Queue and be available for incoming calls to main phone line as well as direct line
Monitor team email inbox as well as individual email inbox
Qualification
Required
High School diploma required
On the job training including, but not limited to, HIPAA
Documentation to maintain compliance with state, CLIA, and CAP requirements
Preferred
Bachelor's degree preferred
Benefits
Bonus eligible
Company
Hologic, Inc.
We’re an innovative medical technology company whose purpose is to enable healthier lives everywhere, every day.
Founded in 1985
5001-10000 employees
H1B Sponsorship
Hologic, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (20)
2023 (15)
2022 (32)
2021 (20)
2020 (14)
Funding
Current Stage
Public CompanyTotal Funding
$2.87B2025-10-21Private Equity
2025-10-21Acquired
2025-07-15Post Ipo Debt· $2.42B
Leadership Team
Stephen MacMillan
Chairman President & CEO
Karen Harrington
Director Scientific Affairs
Recent News
2026-01-17
Company data provided by crunchbase