Quicken Loans · 1 day ago
Director, Market Operations (Portland, OR)
United States
Full-time
Remote
Mid Level
$76K/yr - $162K/yr
3+ years expRocket Close is a leading national provider of title insurance, property valuations and settlement services. As the Director of Marketing Operations, you will lead and optimize marketing operations with a focus on project management, collaborating with cross-functional teams to align marketing efforts with company goals.
FinanceFinancial ServicesMortgage
Responsibilities
Manage your team’s performance by using data and metrics to spot trends
Identify and address issues, reinforce best practices, and hold your team accountable to them
Utilize the Customer Satisfaction NPS, Agent and Transaction Coordinator NPS and Survey results to get a pulse on customer satisfaction to drive exceptional customer service to Agents, Clients, and vendors on every file from start to finish
Monitor file counts by team, attach rate goals to actuals, and overall pipeline management on a regular basis to ensure you are driving positive behaviors in results
Work closely with Redfin Market Managers and the Sales & Marketing team to achieve growth rates and targets for your market by soliciting feedback and identifying opportunities for growth
Act as the subject-matter expert for state-specific issues. You will work cross-departmentally in providing title guidance to not only your team, but other departments as needed. You will also serve as the primary contact for escalated market issues
You’ll work alongside market leadership to plan, communicate, and implement new team policies and procedures that will continue to allow Title to scale
You will help scale your team by interviewing, hiring, training and retaining a team of top-performing title professionals
Grow and develop your team by providing regular 1:1’s, weekly team meetings, on the job shadowing, value-added check-ins and other training opportunities
Monitor compliance across files which includes regular auditing to problem-solve and course-correct as needed. Review key reports, analyze data and make data-driven decisions for your state team
Handle routine team responsibilities including weekly team meetings, check-ins, timecard approvals and time-off coverage, weekly 1:1’s with direct reports, and performance management
Work cross-departmentally to ensure tasks are handled in a timely manner, recordings are completed, and all files are completed and funded with no balances
Qualification
Required
3 + years of experience in title industry and/ or leadership
Familiar with all areas in the title process from start to finish
Preferred
Experience with Qualia preferred but not required
A unique combination of organization and attention to detail: The overwhelming seems manageable; you commit to looking for things that are out of place and you get more done in less time
A Multi-Tasker: You can work with high-level multi-tasking skills and prioritize in a fast-paced constantly changing environment. You also can balance the workload to accommodate the demands of the job and exceed customer expectations
Excellent communication skills: When communicating, you hit the point from the get-go and deliver your message in a succinct manner
Tech-savvy: You're comfortable with technology and learn new programs quickly
A fun, caring, and humble attitude: We all work hard, but it's important to have a good time, look out for each other, and pitch in wherever needed
Benefits
Medical, dental, and vision benefits
401K retirement plan
Paid-time off
Company
Quicken Loans
Quicken Loans Is Here to Get You an Affordable Mortgage with Award-Winning Client Service.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Rick Pelletier
Divisional Vice President, Partner Development Manager
Ahmad Hogeige
ROCKET PRO Partner development manager
Recent News
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