Golden Nugget Hotel and Casino Lake Tahoe · 15 hours ago
IT Technician
Stateline, NV
Full-time
Onsite
Entry Level
$22/hr - $24/hr
1+ years expGolden Nugget Hotel and Casino Lake Tahoe is seeking an IT Technician to provide first-level support for various property systems. The role involves troubleshooting and resolving user incidents, maintaining technology assets, and ensuring efficient operation of desktop computing environments while delivering excellent guest service.
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Responsibilities
Provide first-level support for all systems, software, and hardware
Use problem management software to track all user incidents, requests, and system downtime
Responsible for completion and documentation of all assigned daily tasks and activities per the daily work schedule
Ensure user problems and requests are completed within approved SLA’s
Collaborate with team members to create and maintain standard operating procedures and technical support documentation
Ensure all workspaces and equipment is maintained per department policy and procedures
Collaborate with team members to complete project work
Collaborate with infrastructure and operations group to ensure efficient operation of the company’s desktop computing environment
Maintain technology asset inventories including but not limited to PCs, laptops, monitors, printers, mobile devices, network, telephone systems and peripherals
Maintain knowledge of industry trends and technologies to help advance IT strategy
Performs any other duties as assigned
Qualification
Required
Strong personal computing skills recommended and basic knowledge of computer operations
Demonstrated intermediate-level technical skills in all platforms
Basic knowledge of computer operations and users' environments
Intermediate-level skills related to troubleshooting on multiple platforms, problem determination, restoration techniques, related hardware and software products, and intermediate knowledge of network topologies
Intermediate analytical and problem-solving skills
Must have good customer service skills and excellent communications skills
Must be well organized and detail oriented and be able to perform many tasks at one time
Available to work in a 24-hour, 7 day a week environment
Minimum age requirement is 21
PLEASE NOTE: THIS POSITION REQUIRES A GAMING LICENSE BY THE NEVADA GAMING CONTROL BOARD
College training equivalent to Associate's degree in computer technology or equivalent technical training
Basic math skills
Must be able to speak and understand English
Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time
Ability to sit for extended periods of time
Ability to express or exchange ideas verbally and perceive sound by ear
Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds
Constantly walking up to distances of 500 ft. during shift
Frequently stooping, reaching
Work performed indoors in a climate-controlled environment
While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment
Work with others in close spaces
Moderate to high noise levels
Walk/stand on tile/mats/carpet/cement
Preferred
At least one year in a technical support role preferred
Benefits
Multiple benefit plans to suit your needs
Paid Time Off
401K
Opportunities for advancement
Positive and respectful work environment where diversity is valued
Generous employee discounts on dining, retail, amusements, and hotels
Community volunteer opportunities
Company
Golden Nugget Hotel and Casino Lake Tahoe
Official Page for Golden Nugget Hotel and Casino Lake Tahoe. A lot of exciting changes are coming to Golden Nugget Hotel and Casino Lake Tahoe.
201-500 employees
Funding
Current Stage
Growth StageRecent News
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