Sena Technologies Inc. · 22 hours ago
Technical Support - Tier 1
Irving, TX, US
Full-time
Onsite
Entry Level
1+ years expSena Technologies Inc. is a global leader in innovative communication systems, offering advanced connectivity solutions. They are seeking a Tier 1 Support Staff member to provide technical assistance and troubleshooting to customers experiencing issues with Sena products, ensuring a high level of customer satisfaction.
Consumer GoodsDronesElectronicsManufacturing
Responsibilities
Serve as the first point of contact for customers experiencing technical issues with any Sena product
Diagnose, troubleshoot, and resolve software and system-related problems in a fast paced environment providing real-time support via phone, email, or chat to guide customers through solutions
Escalate complex technical issues to higher-level support teams when necessary
Document customer interactions, reported issues, and resolutions in the ticketing system
Collaborate with internal teams, including IT and software development, to identify recurring issues and propose improvements
Assist in testing system updates and new features to ensure smooth functionality
Provide guidance to customers on how to use and understand Sena products effectively
Ensure a high level of customer satisfaction by delivering clear and effective solutions
Qualification
Required
High school education or equivalent
Typically requires 1-3 years customer support experience or an equivalent combination of experience and college-level education
Previous experience in technical support, helpdesk, or customer service, ideally in a fast-paced, customer-focused environment
Demonstrate strong troubleshooting and analytical skills to diagnose and resolve technical issues efficiently
Exhibit excellent communication skills with the ability to explain technical concepts to non-technical users in a clear and professional manner
Display the ability to multitask, prioritize tasks, and handle escalations effectively to ensure timely issue resolution
Knowledge of basic understanding of software downloads, networking, software installations and hardware troubleshooting
Preferred
Experience with phone support in an IT environment for a fast paced industry
Zendesk software a plus
Company
Sena Technologies Inc.
Sena is the global leader in Bluetooth and Mesh Intercom technology for motorsports, outdoor activities, and industrial applications, delivering seamless real-time communication and peak performance when it matters most.
201-500 employees
H1B Sponsorship
Sena Technologies Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Growth StageLeadership Team
T
Tae Y. Kim
Founder & CEO
Recent News
2025-09-22
2025-09-09
Company data provided by crunchbase