ASK Consulting · 4 days ago
Contact Center Specialist
Johnston, RI
Contract
Onsite
New Grad, Entry Level
$20/hr - $20/hrASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. They are seeking a Contact Center Specialist to help customers understand their accounts and provide assistance through phone and online chat interactions.
Human ResourcesRecruitingStaffing Agency
No H1B
Hiring Manager
Prakash Kolipaka
Responsibilities
Field a variety of incoming customer inquiries via phone or chat to deliver high-quality solutions for our customers
Actively seek opportunities to help customers bank better by recommending products and services that meet their banking needs
Gain deeper knowledge and understanding of the banking industry to handle customer inquiries with increasing complexity
Troubleshoot issues and determine the appropriate course of action for effective resolution
Work in a fast-paced environment, demonstrating active listening skills
Participate in comprehensive and continuing training that will draw on your previous experiences and challenge you to grow
Receive feedback from observations of your recorded interactions to support coaching, development and performance
Onsite - works 5 days in the office
Qualification
Required
All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted
We are unable to provide sponsorship at this moment
Field a variety of incoming customer inquiries via phone or chat to deliver high-quality solutions for our customers
Actively seek opportunities to help customers bank better by recommending products and services that meet their banking needs
Gain deeper knowledge and understanding of the banking industry to handle customer inquiries with increasing complexity
Troubleshoot issues and determine the appropriate course of action for effective resolution
Work in a fast-paced environment, demonstrating active listening skills
Participate in comprehensive and continuing training that will draw on your previous experiences and challenge you to grow
Receive feedback from observations of your recorded interactions to support coaching, development and performance
Onsite - works 5 days in the office
Company
ASK Consulting
ASK Consulting provides innovative talent implementation, workforce management, and project solutions to various industries.
Founded in 1995
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Justin Kidd
Senior Vice President - Strategic Partnerships
Jim Wilson
Founder
Company data provided by crunchbase