Legacy Wealth Management · 1 day ago
Director of Operations
Boise, ID
Full-time
Hybrid
Mid, Senior Level
5+ years expLegacy Wealth Management is a small RIA firm seeking an Operations Director to oversee daily operational functions, ensuring efficient workflows and exceptional client service. This hands-on and strategic role involves managing vendors, optimizing technology, and enhancing the firm's operational infrastructure while supporting advisors and ensuring compliance alignment.
ConsultingFinancial ServicesWealth Management
Hiring Manager
Riley J.
Responsibilities
Own daily operational processes including client onboarding, account maintenance, and money movements
Evaluate, document, and improve internal workflows to increase efficiency and reduce risk
Serve as the main point of contact for custodians (e.g., Schwab)
Ensure timely and accurate execution of operational requests
Develop SOP’s
Manage and optimize the firm’s technology stack (CRM, portfolio management, planning tools)
Assist with system integrations, troubleshoot issues, and coordinate enhancements
Train team on new technology systems
Assist the CCO or Managing Partner with compliance tasks (annual reviews, logs, audits)
Maintain accurate recordkeeping and ensure adherence to regulatory policies
Oversee client service associates and ensure consistent, high-quality client experience
Help resolve escalated client issues and ensure white-glove service
Maintain a deep understanding of custodial processes to support service workflows
Manage relationships with custodians, vendors, and service providers
Ensure operational procedures support firm profitability and scale
Supervise operations and client service staff
Develop training programs, performance standards, and cross-team expectations
Promote accountability and a culture of continuous improvement
Qualification
Required
5+ years of experience in RIA operations or financial-services operations
Strong working knowledge of RIA custodial platforms and operational workflows
Proficiency with RIA technology (CRM, reporting, trading platforms)
Excellent organizational, communication, and problem-solving skills
Ability to operate independently in a small-team environment
Preferred
Prior experience managing or leading staff
Company
Legacy Wealth Management
Legacy Wealth Management is a financial services company that provides wealth management and investment advisory services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Andy Rad
Managing Partner & CIO
Company data provided by crunchbase