FieldFlō · 3 days ago
Customer Success Representative - Onboarding
United States
Full-time
Remote
Mid, Senior Level
$50K/yr - $60K/yr
5+ years expFieldFlō is excited to add a Customer Success Rep to our team, focusing on building lasting customer relationships and onboarding new clients. This role involves managing client communications, advocating for customer success, and ensuring optimal product experiences.
ConstructionInformation TechnologySoftware
No H1B
Hiring Manager
Christina Herren, SPHR
Responsibilities
Lead the onboarding of new clients
Work closely with FieldFlo development team and partners to ensure customers are successfully integrated
Train new and existing customers on the capabilities of FieldFlo
Proactively engage clients to drive product adoption and optimal product experiences
Develop & maintain relationships with key customer champions
Manage client and project communications- be a leader driving the project plan and sharing best practices of how your customers can mobilize the functionality
Track customer usage metrics and respond to any customer deployment or product issues
Take ownership of technical issues, responding in a timely manner, and working with cross-functional teams to document problem resolution steps
Manage escalations and expectations for both the client and internal personnel
Facilitate a smooth hand-over from sales to service
Create and share materials to support internal and external marketing
Advocate for the customer, champion their success, drive renewals and expansions
Drive usage throughout customer organizations including growing usage across teams, departments as well as the adoption of product features to achieve the customer’s goals
Collaborating with the Customer Success team to build a thriving department and foster the overall success of the company and the people we serve
Advocating for the ongoing needs and goals of the customer internally - gathering feedback from customers and understanding both how to meet them where they are and also how to help get them where they want to go
Qualification
Required
Knowledge of the subcontractor verticals in the construction industry
Strong project management and SaaS implementation experience
Proactive, customer-centric approach
5+ years experience in project management/coordination or related work
Significant experience working at a construction/subcontractor company
Experience working with the office staff as well as the field teams
3+ years experience in customer success or related work
Experience working at or with a construction/subcontractor company
Experience with technology and able to learn new technologies quickly
Direct experience with SaaS application support
Customer-focused, enthusiastic, positive, and service-oriented
Ability to prioritize, multi-task, and perform effectively under pressure
Skilled at problem-solving, decision making, negotiations, and ability to navigate challenging situations in a professional manner
Superior communications skills (presentation, written, and verbal)
Demonstrated ability to communicate/present effectively at all levels of the organization including the C-suite
Ability to travel to industry tradeshows as needed
Bi-lingual in English and Spanish is a bonus but not required
2+ years in the construction field services industry
Account Management/Project Management or Customer Success experience
Preferred
Experience working with FieldFlo or comparable software
Benefits
Strong onboarding plus continuous coaching and development support.
Real work/life balance. We run on trust and an honor-system PTO model.
Benefits including computer, health insurance, and a cell-phone stipend.
Company
FieldFlō
Built by environmental demolition contractors, FieldFlō is a comprehensive project management software developed for subcontractors to run their business from a single interface.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$35MKey Investors
Mainsail Partners
2025-10-24Private Equity· $35M
Leadership Team
R
Roni Szigeti
Founder and CEO
Recent News
thesaasnews.com
2025-10-28
vcnewsdaily.com
2025-10-25
Company data provided by crunchbase