Astrix · 20 hours ago
Client Services Manager
Rahway, NJ
Full-time
Onsite
Mid, Senior Level
$110K/yr - $125K/yr
3+ years expAstrix is a great medical equipment manufacturing company in Union County, NJ, seeking a Client Services Manager. This role is crucial for delivering exceptional service to clients, optimizing workflows, and managing top accounts.
ConsultingInformation Technology
Responsibilities
Manage the daily activities of the Client Services team, overseeing lead control, pricing, and overall customer satisfaction
Monitor and document individual CSR performance for productivity and accuracy (quotes, order acknowledgements, order changes) and provide coaching as needed
Handle escalated customer issues by working closely with team members, production scheduling, and shipping departments to resolve order or service disruptions
Communicate with strategic accounts regarding issues and provide continuous updates and follow-ups
Maintain accuracy of customer records and account information
Train new Client Services employees and support ongoing development of current team members
Develop and implement new employee training programs, including 30-, 60-, and 90-day assessments, meeting notes, development plans, and training adjustments
Create and review work instructions for the department, improving efficiency and customer experience
Enforce company standards, policies, and procedures across the team
Perform all essential duties of a Client Services Representative as needed
Represent the department at trade shows or company events when required
Perform other related duties as assigned by management
Directly supervise Client Services Representatives
Train, assign, and direct team members’ work, addressing complaints and resolving problems
Document performance and discuss team progress with leadership during recurring 1:1 meetings and annual performance reviews
Ensure compliance with company policies and applicable laws in all supervisory activities
Qualification
Required
High school diploma or equivalent required
Minimum 3–5 years of customer service experience in a manufacturing or B2B environment, including supervisory experience
Strong communication, coaching, and leadership skills
Proficient in Microsoft Excel, Word, and Outlook
Ability to manage multiple priorities, workflow, and team performance
Professional appearance, demeanor, and acute attention to detail
Preferred
BA/BS preferred
Company
Astrix
Astrix is the unrivaled market-leader in creating & delivering innovative strategies, solutions, and people to the life science community.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dale Curtis
Chief Executive Officer
Reid E. Simpson
Chief Financial Officer
Recent News
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