Conifer Health Solutions · 17 hours ago
RCM Customer Service Representative - Remote
United States
Full-time
Remote
Entry Level
$15.80/hr - $23.70/hr
1+ years expConifer Health Solutions is a company that brings 30 years of healthcare industry expertise to clients nationwide. They are seeking an RCM Customer Service Representative responsible for answering inbound customer service calls related to patient accounting questions and assisting callers with their inquiries to ensure first call resolution.
Health Care
Responsibilities
Answer inbound customer service calls and make some outbound follow up calls in a professional, service-oriented manner
Answer the calls timely without drops/abandons
Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution
Facilitate resolution by referring the matter to the issue/content expert
Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert is able to effectively resolve the matter
Other duties as assigned
Qualification
Required
Exceptional customer service skills including effective and efficient problem solving and analyzing skills
Professional and calming tone of voice with complete command of the English language free of use of inappropriate grammar
Ability to facilitate conversations with others and establish an understanding of the customer's issue/reason for contact
Ability to perform essential job functions with high degree of independence, flexibility, and creative problem-solving techniques
Ability to maintain control of the call by de-escalating issues and instilling confidence that the resolution has been found
Ability to function effectively under stress of conflicting demands on time and attention and, sometimes, under duress from difficult personalities
Ability to interpret and apply reimbursement aspects of managed healthcare contracts
Attentive listening skills
Ability to clearly articulate a response to the customer using appropriate voice modulation
High school education or the equivalent
1 – 2 years prior experience in an inbound call center and/or customer service environment; hospital patient account billing with experience or knowledge of 3rd party reimbursements from insurance companies and government payers is a plus
Ability to sit at a computer terminal for extended periods of time
Benefits
Medical, dental, vision, disability, and life insurance
Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
401k with up to 6% employer match
10 paid holidays per year
Health savings accounts, healthcare & dependent flexible spending accounts
Employee Assistance program, Employee discount program
Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.
Company
Conifer Health Solutions
Conifer Health Solutions is a healthcare services company helping organizations strengthen their financial performance
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian Murkowski
HR Business Partner
David Buchanan
Talent Acquisition Partner
Recent News
2025-11-19
2025-11-19
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