JPMorganChase · 17 hours ago
Chase Social Media Senior Associate
1111 Polaris Pkwy, Columbus, OH, 43240, US
Full-time
Onsite
Mid, Senior Level
$93K/yr - $145K/yr
4+ years expJPMorganChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals. They are seeking a Senior Associate to join their Social Media team, focusing on supporting Reddit platform strategy, channel management, and community engagement for Chase’s Credit Card and Connected Commerce products.
Asset ManagementBankingFinancial Services
Responsibilities
Support channel strategy, planning and growth, community management and engagement efforts on Reddit – to build connections with and add value to online communities, deliver consumer insights, and detect reputational risk
Identify key communities where Chase cardmembers engage and focus areas to launch new communities
Monitor for trends, feedback and opportunities and engage with consumer comments on Reddit. Collaborate across teams to resolve customer issues efficiently, while identifying opportunities to improve processes
Stay up-to-date on Reddit platform updates and features
Keep a pulse on the evolution of AI search, with an eye on opportunities through Reddit
Champion a mindset of testing and learning to continuously innovate and prove what’s working
Communicate recommendations and insights to team members and partners either through written reports or presentations
Support team members on various projects and campaigns, effectively communicating timelines, status and results
Qualification
Required
4 plus years of relevant experience in monitoring/community management, social media strategy or social media listening
Knowledge of industry social media monitoring and management tools for social listening, monitoring, publishing, and reporting: building dashboards, boolean queries, tagging (e.g. Sprinklr, Khoros, Brandwatch, Tableau, native social analytics, Adobe Analytics, etc.)
Strong writing and storytelling skills to craft engaging consumer responses and content on Reddit, as well as share community insights to inform strategic business decisions
Creative thinker with a passion for online communities
Understanding of Reddit's platform and culture; ability to problem-solve and think critically, provide attention to detail and bring data curiosity
Effectively communicate on project timelines, status and results
Team player with enthusiastic attitude and entrepreneurial spirit. Eager to learn, have fun, contribute and make an impact
Confidence to pitch fresh ideas, think creatively, and identify problems to solve
Ability to self-motivate, build relationships and work well across teams, work on multiple sophisticated projects at the same time, and produce high-quality work. Adaptable to shift focus in times of need
Excellent organizational skills with the ability to multitask and prioritize high volume, high priority initiatives
Proficiency in Microsoft Office, e.g. Word, Excel and PowerPoint
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-23
2026-01-22
Company data provided by crunchbase