Addison Group · 5 days ago
Customer Service Liaison
Salt Lake City, UT
Contract
Onsite
Entry, Mid Level
$19/hr - $22/hr
2+ years expAddison Group is seeking a Customer Service Liaison to provide excellent customer service by managing the customer order lifecycle. This role supports sales representatives and acts as a liaison between customers, sales, and operations to ensure timely and accurate order fulfillment.
Information TechnologyRecruitingStaffing Agency
Responsibilities
Receive and process customer orders, coordinate purchase order details, and enter orders into the ERP system
Answer incoming customer calls and respond to inquiries related to pricing, order status, shipments, tracking, credits, scheduling, cancellations, adjustments, quotes, and warehousing
Prepare and review open order reports with sales representatives and customers on a recurring basis
Maintain and manage customer contracts, including product releases and coordination with product managers and sales
Arrange freight and secure rates through a TMS, collaborating with customers on shipment logistics
Support sales with new customer leads and ongoing account needs
Assist assigned sales representatives to ensure customer satisfaction
Occasionally assist warehouse staff with labeling or related tasks as needed
Perform additional duties as assigned by the Customer Service Manager
Qualification
Required
2+ years of customer service experience in a product-based environment
Full-cycle CSR experience with order entry
High school diploma required
Advanced proficiency in Microsoft Word and Excel
Experience working within an ERP system
Strong math skills, including use of decimals and units of measure
Ability to multitask, problem-solve, and work efficiently in a fast-paced environment
Professional, confident customer service presence
Preferred
Manufacturing or distribution industry background strongly preferred
associate's or bachelor's degree preferred
Benefits
Medical
Dental
Vision
401(k)
Company
Addison Group
Addison Group specializes in filling company’s contract, contract-to-hire, or direct hire positions with professional candidates.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Odyssey Investment Partners
2022-01-04Acquired
2016-12-19Private Equity
Leadership Team
Thomas B. Moran
CEO
Recent News
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